PUTTING THE BUSINESS IN BUSINESS
with The Answer Guy
THE ‘BUSINESS’ PART OF BUSINESS
Sometimes Everybody Is Right
For years, I've said that we're all selling, every minute of every day. Depending on how you feel about "selling", maybe a better way to say that is that we're all negotiating all the time. Either way, I know the idea will make a lot of people squirm. So let's try it...
Airline Customer Service Under Duress
If you had the bad luck to travel a couple of days ago you likely had the opportunity to experience the non-fun that air travel has become. If you were on United Airlines you also got to experience what can be especially awful about airline customer service....
The Best Hug Ever
When's the last time someone you worked with gave you a big hug? What about the last time you hugged a customer? Is giving the best hug ever the way you need to look at your marketing efforts? Mark Schaefer says the answer may be yes. Let's see if Mark is who you want...
The Great Laptop Camera Compromise
Business change, like marriage, is often about compromise. The success of your business changes—again, as in the success of your marriage—often comes down to how you decide on and manage those compromises. Now, to Dell, I need to talk about The Great Laptop Camera...
Business Change Highlights
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