PUTTING THE BUSINESS IN BUSINESS
with The Answer Guy
THE ‘BUSINESS’ PART OF BUSINESS
Fixing Customer Service, Creating Influency: Koeppel Nissan
Answer Guy Central is in the marketing business. We do a lot of things for our clients that go way beyond that, but it all rolls back to looking good and acting better, and we know a thing or two about customer service. So much so, we created the Verizon Wireless...
Comment Engagement: A Good Indicator of Trust and Influency?
Who do you trust? Have you given any thought to why? I'll bet it has something to do with engagement. Now, think about this: This week, Fred Wilson, a successful and, odd as this might seem, popular NYC-based Venture Capitalist, put his community on notice that he...
Google or Internet Reviewers: Who Knows Restaurants Best?
If you're near Newport Beach CA and are looking for information about a restaurant called "The Crab Cooker", Danny Sullivan thinks you have a problem. I say Danny's wrong. Of course, all that matters is what Google says. In this post on Twitter, Danny, a...
Customer Service, and a Near-Life Experience at Verizon Wireless
While we don't list it with design, development, optimization, content, and media, customer service is an integral part of Influency. If your customers, clients, and prospects don't trust you—or even worse, mistrust you—word will get around and you'll never be...
Business Change Highlights
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