by Jeff Yablon | Apr 16, 2010 | Business Process, Customer Service
Depending on your perspective, there’s a change brewing in the bowels of the airline industry that’s either the best, most brilliant business change of all time, or complete cocky-doodie. European short-haul carrier RyanAir, already notorious for making...
by Jeff Yablon | Apr 15, 2010 | Business Process
I’m all for privacy. To be honest, privacy is a relatively new phenomenon sociologically and absent issues like identity theft and stealing from other simply by having their private data and knowing how to misuse it privacy shouldn’t really be that big a...
by Jeff Yablon | Apr 13, 2010 | Business Process, Media, Search Engine Optimization SEO
Over the years since this Internet thing started taking hold, there’s been a lot of debate over an important question: Are Bloggers Journalists? Of course, the question seems more important to former journalists who are unable to find work than it does to most...
by Jeff Yablon | Apr 9, 2010 | Business Process
Business Change is a odd thing. We all know we have to be constantly changing our businesses to adapt to … well, changing business … but should business change be active or passive? Proactive or reactive? And is it ever a good idea to anger your suppliers?...
by Jeff Yablon | Apr 8, 2010 | Business Process
So here’s an interesting “what the heck is social networking really all about?” issue: your (under-age) child has a Facebook account. You look at it, see that he’s engaging in dangerous, illegal activities, and hack into the account to send him...
by Jeff Yablon | Apr 7, 2010 | Business Process, Design
I’ve picked on the iPad a few times. From the moment it was announced, the iPad looked to me like a brain-dead solution in search of a problem, and when Rupert Murdoch’s Wall Street Journal announced its pricing for reading WSJ on the iPad I told you how...
