by Jeff Yablon | Dec 6, 2016 | Business Process
Whether the “President Donald Trump” era portends good things or bad for your business, one thing that’s certain is that the relationship between rhetoric and the law is about to change. Whether that turns out to be good or bad also remain to be...
by Jeff Yablon | Nov 17, 2016 | Business Process, Customer Service
If you’ve ever tried to get customer service from Uber, the following six words probably won’t surprise you: Uber Does Not Care About You. OK, eliminate the last two. It’s really Uber does not care; the part about you is incidental. This would be a...
by Jeff Yablon | Nov 11, 2016 | Business Process
It’s the death of the blog. Again. This time, depending on how you read the words “death of the blog”, there’s a new legitimacy to the claim. As the folks at WP Tavern point out, one of the most prolific and long-standing bloggers around has...
by Jeff Yablon | Nov 4, 2016 | Business Change Highlights, Business Process
The oldest post you’ll find here is about an outdated but still wildly-profitable component of phone bills. Way back in August 2007 I wrote a piece about The Federal Subscriber Line Charge. Fast forward to today and see if you get the connection between Federal...
by Jeff Yablon | Oct 27, 2016 | Business Change Highlights, Business Process, Influency
Perhaps the most important thing you can do as you create business change is establish standards. Companies like Google are great at this—and at their size can even create new standards for the rest of us. One you should not have to deal with is the new Google Pixel...
by Jeff Yablon | Oct 24, 2016 | Business Process
Let’s NOT Do The Time Warp Again. Last week, the new, gussied-up-for-2016 version of Rocky Horror Picture Show debuted. And speaking as a guy who’s exactly the right age to have spent many a Friday-at-midnights making a fool of myself toward the tail end...
