PUTTING THE BUSINESS IN BUSINESS
with The Answer Guy
THE ‘BUSINESS’ PART OF BUSINESS
Doing What You Promise: Customer Service Simplified
It almost doesn't matter what business you're in, what the price tag is, or which part of the business process you're working on: the easiest and best way to make great customer service happen and happen well is simple: just do what you promise. Of course, that still...
Does Google Forget? On Search Engine Optimization Penalties
With Search Engine Optimization more and more becoming the most important business change you can put in place, you know you'd better do it the right way. And although Google admits they even they don't know the best way to do SEO, do SEO you must. Matt Cutts,...
Surviving Valentines Day, Groupon And Great Customer Service
Valentines Day is in the rear-view mirror. You've spent an inflated amount on flowers, a similarly-inflated price on dinner, and moved on. Your life is the same this morning as it was a couple of days ago, except you're a bit poorer. And if you're one of the many...
The E-Myth Revisited, and Revisited, and Revisited
About 18 months ago, my phone rang and on the other end was none other than Michael Gerber. OK, actually it was Michael Gerber's assistant on the phone, but it turns out that Michael Gerber was requesting a meeting with me. A few days later that meeting came off; we...
Business Change Highlights
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