PUTTING THE BUSINESS IN BUSINESS
with The Answer Guy
THE ‘BUSINESS’ PART OF BUSINESS
PROOF That Older People Are Smarter Than Younger People
Want Proof that Older People Are Smarter Than Younger People? Just read this article from The New York Times. Or ask Louis CK. The dude gets life. And Marketing. Turns out that younger people, given to choose between pizza, sex, or a good old fashioned "atta boy!"...
Setting Expectations: The Key To Great Customer Service
Have you ever had a customer service representative, immediately after doing the opposite, speak the words "I hope I've provide you outstanding customer service today" as your contact with them ended? Of course you have. Not actually providing customer service and...
“The Julien Smith Model” & Business Change
Let's continue the Julien Smith love-fest. Today's "Julien Smith is brilliant" angle? Business Change. Last week I told you about Julien Smith's common-sense diet plan. It's based on a few very simple ideas, and if you need to lose a few pounds I think you want to...
Are Really Smart People Just Like You And Me?
OK, the answer's obvious, right? You are a smart person, so there's no difference at all. Me, though, maybe you aren't so sure about. Ben Horowitz isn't so sure smart people make the best employees. Or more to the point, the very successful venture capitalist has a...
Business Change Highlights
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