by Jeff Yablon | Jul 6, 2010 | Business Process, Customer Service
I love free things. But sometimes “free” carries a hidden price tag, and then it’s not generally worth it. If you can get tickets to The Public Theater’s Shakespeare In The Park series, held in New York City’s Central Park for a few weeks...
by Jeff Yablon | Jul 2, 2010 | Business Process
What do you do when you’ve fallen from being the most important desktop-computer software company in the world to an also-ran with nothing new of any importance for over a decade? You try a bunch of things; business change happens to large companies as well as...
by Jeff Yablon | Jul 1, 2010 | Business Process
By now you may have read that Amazon.com has acquired WOOT!, the web site generally agreed to have invented the one-item-per-day shopping format. Although there was no official announcement, Techcrunch cites reliable sources as saying the price paid was a pretty...
by Jeff Yablon | Jun 30, 2010 | Business Process, Marketing, Search Engine Optimization SEO
How’s your SEO going? I’ve written about Search Engine Optimization before. It’s one of the things we do here at Answer Guy Central, and (self-serving statement aside) it’s the single most important thing you can do for your business’...
by Jeff Yablon | Jun 29, 2010 | Business Process
I’ve weighed in with my opinion on patents—particularly software patents—a few times. For the most part, I think software patents are a very bad idea, because they describe process, and process can’t be patented. Unless, of course, it can be. “The...
by Jeff Yablon | Jun 28, 2010 | Business Process
I’ve mentioned Paul Krugman before. He’s one smart guy, and I’m not at all embarrassed to admit that he’s operating in an intellectual space that I’ve not only never visited but don’t even have an apt name for. And...
