by Jeff Yablon | Jan 9, 2012 | Business Process, Media
When I told you about Google Music and the immense amount of bandwidth it consumes, I never thought that something so innocuous could actually trump that kind of media streaming and cost you more. Hello, Siri. Although I’ve been writing about Apple’s...
by Jeff Yablon | Jan 6, 2012 | Business Process, Media
A couple of years ago, Mahalo founder Jason Calacanis did something stupid when he unleashed a public tirade against an employee who’d had the nerve to stop working for him. It seems as though Calacanis learned from his mistake; he’s probably still not the...
by Jeff Yablon | Jan 5, 2012 | Business Process, Customer Service, Media
When I told you about Steve Madden’s enshrinement on The Answer Guy’s Customer Service Wall of Shame earlier this week, I pointed out a problem with not being specific. Yesterday, I experienced another customer service issue brought about by...
by Jeff Yablon | Jan 4, 2012 | Business Process, Media
I’ve written about the changing face of journalism several times here. Mostly, my opinions fall on the side that being paid or working for large, established/known magazines or newspapers isn’t the delimiting factor in a discussion about who is a...
by Jeff Yablon | Jan 3, 2012 | Business Process, Customer Service
Another year, another entry on The Answer Guy’s Customer Service Wall of Shame. What better way to start the year? Kudos to Steve Madden for getting my attention; I don’t wear Steve Madden and am more interested in the felony record of Steve Madden himself...
by Jeff Yablon | Dec 29, 2011 | Business Process, Customer Service
In striving to find something interesting to tell you several times each week about business change, customer service, and search engine optimization, I often find myself looking under slimy rocks and trying to clean them up. This is where The Answer Guy’s...
