by Jeff Yablon | Nov 29, 2010 | Business Process, Marketing, Search Engine Optimization SEO
You know the inmates are running the asylum when The New York Times devotes a very long article to a subject. Yesterday, a Sunday Magazine-length piece ran in the Times, telling us “all about” how being really, really bad at customer service can be a...
by Jeff Yablon | Nov 24, 2010 | Business Process, Customer Service
Answer Guy’s Customer Service Wall of Shame Inductee Let’s see how good I really am at this Search Engine Optimization thing. We’ll use a real-life example of incredibly bad customer service at Nissan of Manhattan and maybe, just maybe show Nissan...
by Jeff Yablon | Nov 23, 2010 | Business Process
The Internet is Dead! I was poking around this morning and was surprised to find a reference to that thought dating all the way back to 2001. And it was pretty smart, too; the idea wasn’t that we had outgrown the usefulness of a global interconnected network of...
by Jeff Yablon | Nov 22, 2010 | Business Process, Media
How’d you like to live in a country where you had no right to due process under the law? You know: a place where some government official decides you’re naughty and punishes you on the spot, with no chance to defend yourself. A place like: The United...
by Jeff Yablon | Nov 19, 2010 | Business Process
The biggest business change of all is when you take on a partner. And hard as that is when the partner brings skills to the table, it can be even harder when they bring money. Want some? Jason Calacanis has some for you. Or less specifically, some angel investor or...
by Jeff Yablon | Nov 18, 2010 | Business Process
This week, Facebook became the real deal. Don’t laugh; up until now, everyone’s favorite social networking site was just playing around. Facebook Messages will change everything. You may remember a project Google announced with great fanfare, worked on for...
