by Jeff Yablon | Aug 22, 2011 | Business Process, Customer Service, Media
Comedy comes from pain. Art, too. Sure, some people are so creative that amazing stuff just pours out of them, but just as creativity springs from need, pain is the largest precursor to artistic expression. So what alternate reality creates Service Level Agreements? I...
by Jeff Yablon | Jul 14, 2011 | Business Process, Customer Service
In this week’s Google+ -fest, I’ve pointed out a few things about Google’s Facebook-targeted social networking effort that I hope get you thinking. Today, the most important thing about Google+ : Google is listening to user feedback. This is the most...
by Jeff Yablon | Jul 13, 2011 | Business Process, Customer Service, Media
Reed Hastings is lucky he’s rich, because if he’s behind a move Netflix made yesterday he may be the stupidest CEO of a multi-billion dollar company, ever. We’re taking a break from analyzing Google+ today, because yesterday Mr. Hastings’...
by Jeff Yablon | Jul 5, 2011 | Business Process, Customer Service
Did you know there was a newfangled thing called “PayPal”? It’s kind of convenient. PayPal acts like a bank, letting you move money around really easily and making it possible to handle your business’ collections efforts much more simply than...
by Jeff Yablon | Jun 29, 2011 | Business Process, Customer Service
Don’t you love a bargain? I practically jumped out of my shoes when my local CVS gave me a free bottle of vitamins last week. Of course, first I read the fine print on the coupon that came out of the register when I used my CVS Extra Care Card. And no kidding:...
by Jeff Yablon | Jun 20, 2011 | Business Process, Customer Service, Media
A couple of weeks ago, I told you about how The New York Observer Used Me As a Source for a Story on David Pogue. In that piece, I referred to The Observer as New York City’s fourth biggest newspaper. The Top Three, in no particular order, are The New York...
