by Jeff Yablon | Jan 3, 2011 | Customer Service
I don’t imagine too many people expect good customer service at the Division of Motor Vehicles. It’s a state-run agency, staffed by people who get paid by the hour and whose productivity is barely measured, if at all. In short, there’s no reason for...
by Jeff Yablon | Dec 27, 2010 | Business Process, Customer Service, Media, Search Engine Optimization SEO
2010 will be remembered as the year that business change was all about Social Networking and Search Engine Optimization. Oh: And for Apple’s attempts to control the Media Business. And when Cloud Computing became real. And when Customer Service finally died . ....
by Jeff Yablon | Dec 21, 2010 | Business Process, Customer Service
Last month, a years-old lawsuit against Dell Computers was unsealed. And Dell’s actions as shown in the documents about the suit weren’t pretty. Big deal. a huge company is less than forthcoming about the way they do business, and skirts honesty issues by...
by Jeff Yablon | Dec 10, 2010 | Customer Service, Media
We’ve been getting great feedback on The Answer Guy’s Customer Service Wall of Shame. And in a globally-driven, social networking-centric world, customer service looks more and more like the best way to make your business stand out. But what happens when...
by Jeff Yablon | Dec 6, 2010 | Customer Service
What if you walked into a great looking restaurant, were treated perfectly, were happily surprised by lower-than-expected prices, felt all warm and fuzzy, and when the food arrived it was horrible? Even though the customer service experience was magnificent, you...
by Jeff Yablon | Dec 1, 2010 | Customer Service
Customer Service Matters. Sometimes the customer service you receive is great, like when you shop at B&H Photo, but more often, it’s bad. We’ve gotten so serious about customer service here at Answer Guy Central that we’ve started The Answer...
