by Jeff Yablon | Nov 24, 2010 | Business Process, Customer Service
Answer Guy’s Customer Service Wall of Shame Inductee Let’s see how good I really am at this Search Engine Optimization thing. We’ll use a real-life example of incredibly bad customer service at Nissan of Manhattan and maybe, just maybe show Nissan...
by Jeff Yablon | Oct 25, 2010 | Business Process, Customer Service
I’m not big on being politically correct “just because”. In fact, while there are places where PC behavior is important (no sexual harassment, please!), shaking things up every now and then is a good thing. It’s how business change gets...
by Jeff Yablon | Oct 13, 2010 | Business Process, Customer Service
Answer Guy’s Customer Service Wall of Shame Inductee I’m happy to report: Wi-Fi in Panera Bread of Roxbury NJ has been fixed. Why does this matter? Because now A&E Factory Service Appliance Repair can own “the worst customer service in the...
by Jeff Yablon | Aug 6, 2010 | Customer Service
Remember last January when I told you about Best Buy / Geek Squad’s mandatory computer set up fees and what a rip off they were? At least they (presumably) were doing something for that money. The folks at Lifehacker have uncovered something new. Best Buy / Geek...
by Jeff Yablon | Aug 4, 2010 | Business Process, Customer Service
Have you noticed how little actual contact you have with people? I don’t mean social networking-type contact. In fact, as I’ve told you before, there’s real evidence that social networking causes isolation and depression. The Internet and technology...
by Jeff Yablon | Jul 6, 2010 | Business Process, Customer Service
I love free things. But sometimes “free” carries a hidden price tag, and then it’s not generally worth it. If you can get tickets to The Public Theater’s Shakespeare In The Park series, held in New York City’s Central Park for a few weeks...
