by Jeff Yablon | Jun 4, 2010 | Business Process, Customer Service, Media
Last November, I wrote a post detailing the customer service issues and software problems with SplashData ‘s SplashID for Android software. That post is the most popular page on the Internet dealing with the problems in SplashID for Android, and when SplashData...
by Jeff Yablon | Apr 29, 2010 | Business Process, Customer Service
You know what I hate? Tofu (insert sound of angrily indignant health-conscious readers here). Actually, what I really hate is when I do business with a company that makes a promise and doesn’t keep it. There are lots of flavors and shadings to that, of course,...
by Jeff Yablon | Apr 16, 2010 | Business Process, Customer Service
Depending on your perspective, there’s a change brewing in the bowels of the airline industry that’s either the best, most brilliant business change of all time, or complete cocky-doodie. European short-haul carrier RyanAir, already notorious for making...
by Jeff Yablon | Apr 14, 2010 | Customer Service
This morning I got to work, and found a comment in my in-box. One of our subscribers to this blog had taken exception to something that happens here at Answer Guy Central. Here’s the way things work: each time a new visitor comes here, we point out as they leave...
by Jeff Yablon | Mar 5, 2010 | Business Process, Customer Service, Development
Think Customer Service is an oxymoron? Turns out you’re right. I’ve written on this topic before. From the supposed communications expert who told me that she didn’t want to hear my opinion, to the software company that thought a good way of doing...
by Jeff Yablon | Mar 1, 2010 | Business Process, Customer Service
Here’s a Business Change you need to think about right now: Are you speaking the same language as your customers? I have opinions about outsourcing to far-flung countries, but today’s context has nothing to do with that. Today being the first day of the...
