What do you do when your partner becomes your direct competitor?
You could stick your head in the sand, but I promise that won’t work. You could sue them, but unless you’re an attorney and in the lawsuit business it isn’t a long-term solution. Or you could employ coopetition tactics.
Guess which one I recommend?
Procter and Gamble has decided to start selling products directly to US consumers. Count on international expansion soon (hint, hint).
P&G is one of the world’s largest consumer products companies, and this announcement will create business change that many small retailers just won’t know how to deal with. Imagine you sell Tide detergent in your brick-and-mortar store and the company from which you buy the stuff for resale makes it so the people you sell to can get their soap direct, without visiting you.
What if they sell the product at a price lower than you do . . . or even lower than you can? You’re done.
You won’t be done immediately, of course. P&G doesn’t want you out of business tomorrow, but let’s face facts: over the long term if they can keep a greater piece of the retail price of everything they sell instead of letting you grab a share, then they will. And with companies like Amazon.com doing their distribution at an extremely low cost, P&G can get goods to consumers for a few cents less than they now pay at retail and realize a tremendous profit growth.
As I said above, you might try suing P&G to prevent this, but I’m guessing you’ll lose unless you have some contractual “we won’t do that” clause. And let’s face it; you probably don’t. And if you do, P&G will simply out-wait you as the legal process runs its course. You lose.
So what to do?
We preach two things here more than anything else: Business Change, and Coopetition. Business Change is something you’d rather create than wait around for, and coopetition is something you embrace as a whole new form of doing business; for many, it is the ultimate business change. So:
Maybe it’s time to start reaching out to your suppliers and offering them distribution solutions. And do it quick, because you aren’t the only one reading this!
That may not be easy, and you may not have thought of yourself as being in that business. But unless you want to subsist on the people who just can’t wait for shipping (there will always be some of those), or do business only with people who won’t buy on the Internet (a dwindling group), this is one business change you’ll undertake.
You can even ask us for help. Business Change ‘R’ Us, you know . . .
This article is not dated. But if Proctor decides to sell my favorite products at a price equal to or lower than a brick and mortar store over Amazon or their own site I would be happy to order. I buy a certain aftershave and all the prices on by third parties selling on Amazon are double, triple even quadruple the price I can pay in the store offline.
Hi, Robert.
First, the article IS dated … in the URL. It’s from … WOW! January 2010.
Next: I can’t argue; money talks. And both nine years ago and now the real point in this business-facing article is that you (whoever “you” is and whatever your vantage point) are gonna do what you do—and it will be mostly money-based.
That’s OK. What I meant then and what I’ll repeat now is that change requires management.
well excuse me for not looking in such an obvious spot at the URL for the article date.
I was just looking for info on the Gillette Cool Wave aftershave to see if there was a better price on the Internet.
Guess what? There is not a better price. Only a match if you see it on Walmart’s site, which is where I buy it anyway.
Interesting. Also, perhaps, transient.
OTOH, if not transient than you’ve proven my point from 9 years ago: Proctor and Gamble is coming for retailers’ lunch.
BTW: again, with 9 years of market evolution since this article, we’ve seen that other places too, right? Hotels? Airfare? Go to the source.