by Jeff Yablon | Aug 10, 2010 | Business Process, Media
So now that Verizon and Google have proven themselves to be liars, the FCC is out of the Internet regulation business, and you still have to plan for business change, what should your next move be? None. It doesn’t matter. Move on. OK, so it isn’t as...
by Jeff Yablon | Aug 9, 2010 | Business Process
OK, one more time: software patents are bad. When Facebook was granted US Patent 7,669,123, I talked about it, and you’ve talked back for months; this thing simply should never have been awarded. I’ve spoken more broadly about software patents, too. They...
by Jeff Yablon | Aug 6, 2010 | Customer Service
Remember last January when I told you about Best Buy / Geek Squad’s mandatory computer set up fees and what a rip off they were? At least they (presumably) were doing something for that money. The folks at Lifehacker have uncovered something new. Best Buy / Geek...
by Jeff Yablon | Aug 5, 2010 | Business Process
I’ve mentioned the idea of Net Neutrality a few times. It’s a simple, yet nuanced idea, and basically means that companies providing Internet access shouldn’t have any say in what traffic is important. And that ship, as they say, has now sailed....
by Jeff Yablon | Aug 4, 2010 | Business Process, Customer Service
Have you noticed how little actual contact you have with people? I don’t mean social networking-type contact. In fact, as I’ve told you before, there’s real evidence that social networking causes isolation and depression. The Internet and technology...
