by Jeff Yablon | Jul 14, 2011 | Business Process, Customer Service
In this week’s Google+ -fest, I’ve pointed out a few things about Google’s Facebook-targeted social networking effort that I hope get you thinking. Today, the most important thing about Google+ : Google is listening to user feedback. This is the most...
by Jeff Yablon | Jul 13, 2011 | Business Process, Customer Service, Media
Reed Hastings is lucky he’s rich, because if he’s behind a move Netflix made yesterday he may be the stupidest CEO of a multi-billion dollar company, ever. We’re taking a break from analyzing Google+ today, because yesterday Mr. Hastings’...
by Jeff Yablon | Jul 12, 2011 | Business Process
There’s way too much noise in social networking. It’s the reason we started thefacelift.co, and it’s the reason that Google+ is going to succeed. Or already is succeeding; unconfirmed reports suggest that Google+ already has over ten million users,...
by Jeff Yablon | Jul 11, 2011 | Business Process
Last summer, I became involved in a plan to do a makeover of social networking. We designed thefacelift.co as a simpler, more secure spin on social networking. And then, we stepped back. And because nothing happens on the Internet that isn’t worked on hard and...
by Jeff Yablon | Jul 8, 2011 | Business Process
What software are you using for browsing the Internet? What version? How old is it? Is it secure? DO YOU CARE? Yes, you do. Or you need to. And yesterday Yahoo! showed me why. Browser updates are one of those computer issues that keep on coming up, but...
