by Jeff Yablon | Mar 17, 2017 | Business Process
I rarely find myself flexing old muscles any longer. Yeah, that’s a reference to my old-and-out-of-shape reality, but more it’s about looking at an older part of the business me and wondering where he went. Or whether it matters. When I was The Computer...
by Jeff Yablon | Dec 13, 2012 | Business Process, Influency
My favorite part about being The Computer Answer Guy was that I got a chance to help people out with what seemed like simple questions, often had complicated answers, and needed to be addressed in terms that mattered to the people asking them. I saw things like...
by Jeff Yablon | May 8, 2012 | Business Process, Customer Service
Today is the fourth birthday of two of the three computers I use regularly. I talk about the three computers I use as though that’s all there are, but of course I really use many more computers than that. Not including my SmartPhone, I also use cloud-based...
by Jeff Yablon | Jan 5, 2012 | Business Process, Customer Service, Media
When I told you about Steve Madden’s enshrinement on The Answer Guy’s Customer Service Wall of Shame earlier this week, I pointed out a problem with not being specific. Yesterday, I experienced another customer service issue brought about by...
by Jeff Yablon | Jul 25, 2011 | Business Process
Last week, the most anticipated launch of a cloud music service finally happened here in the USA. Spotify, available for years in much of the rest of the world, finally got their licensing and server acts together and turned on their “listen to almost anything...
