by Jeff Yablon | Jan 18, 2010 | Business Process, Customer Service
Last week, I told you about an easy way to alienate your customers (feel free to change the word customer to “reader”, “viewer”, “disciple”, or whatever fits). At the time, I promised to reach out to Arianna Huffington and Sarah...
by Jeff Yablon | Jan 13, 2010 | Customer Service, Media
If I hadn’t seen it I wouldn’t believe it. Yesterday the Huffington Post ran an opinion piece about communications. Specifically, it was about e-mail and how the impersonal, lacking-in-inflection nature of the medium leaves—even creates— too much room for...
