by Jeff Yablon | Sep 7, 2010 | Business Process
Ignore for the moment that certain kinds of multitasking are just plain dangerous. Ditto the oft-documented fact that in general multi-tasking is a bad idea. If you do video calling, there’s a new problem with multi-tasking that you might not have thought about....
by Jeff Yablon | Mar 1, 2010 | Business Process, Customer Service
Here’s a Business Change you need to think about right now: Are you speaking the same language as your customers? I have opinions about outsourcing to far-flung countries, but today’s context has nothing to do with that. Today being the first day of the...
by Jeff Yablon | Aug 23, 2007 | Business Process
I love how often bad software companies blame their bad software problems on the biggest, baddest software factory of them all. OK, actually, I hate it. I make a living primarily by working with the mess that their software so often is, but I’m not a big...
by Jeff Yablon | Aug 17, 2007 | Business Process
I remember back in the day when setting up a computer network was . . . well honestly, if was pretty difficult. Most networks used coaxial cables (we’re talking “the dawn of ethernet” timeframe), and rather than all the computers connecting through...
