PUTTING THE BUSINESS IN BUSINESS
with The Answer Guy
THE ‘BUSINESS’ PART OF BUSINESS
Another Year, Another Customer Service Wall of Shame Entry
Another year, another entry on The Answer Guy's Customer Service Wall of Shame. What better way to start the year? Kudos to Steve Madden for getting my attention; I don't wear Steve Madden and am more interested in the felony record of Steve Madden himself than the...
Mobile Phones, Car Dealers, Three-Ways, The Wall of Shame
In striving to find something interesting to tell you several times each week about business change, customer service, and search engine optimization, I often find myself looking under slimy rocks and trying to clean them up. This is where The Answer Guy's Customer...
Social Networking, But No Social Graces
If I hadn't seen it myself, twice, I wouldn't believe it. In both the example above (courtesy of my son Mike's Tumblr) and this example at Gizmodo, social media/social networking (via Twitter) show just how ugly it can be. Facebook, you aren't off the hook, but...
I’m Louis CK. I Have a Million Dollar PayPal Account
Louis CK, as I've already told you, is a marketing genius. Now, just as the crazy-successful comedian is making a name for himself in media distribution and becoming more and more wealthy, Louis CK is also showing just how well he understands the Internet. Today,...
Business Change Highlights
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