PUTTING THE BUSINESS IN BUSINESS
with The Answer Guy
THE ‘BUSINESS’ PART OF BUSINESS
Employees Come First … Don’t They?
In all the years we've been putting out business process and business change content, Richard Branson's only come up here once—and not for anything good. But Sir Richard has a long history of doing business the right way and taking care of his people. So his...
“Proprietary License Plate Holder Customer Service” (Really!)
More every day, the most important process you can tweak in growing your business is honing your customer service. Not a little—a lot—with a laser focus on what's working and what isn't. Look at it every day. Improve it every day. And for Pete's sake, don't get caught...
Alternative Press vs Alternative Facts
Long before Kellyanne Conway called Sean Spicer's comments "alternative facts", the idea of the alternative press was on my mind. Now, speaking as a pure pragmatist, the last few days' events have got me thinking. Where does the idea of alternative press vs...
What Bosses Do In ‘Business Change’
Tomorrow's the big day. This man becomes President of The United States, and we all ask in unison what he will do next. Which has me thinking about what bosses do ... you know ... ever. https://youtu.be/pPQ0STuO-iU The picture atop this page is pulled from a strip...
Business Change Highlights
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