PUTTING THE BUSINESS IN BUSINESS
with The Answer Guy
THE ‘BUSINESS’ PART OF BUSINESS
Insulting Your Customers? That’s NOT Customer Service
Customer Service Matters. Sometimes the customer service you receive is great, like when you shop at B&H Photo, but more often, it's bad. We've gotten so serious about customer service here at Answer Guy Central that we've started The Answer Guy's Customer Service...
Free Wi-Fi (Almost) Everywhere? FON is The Real Deal
I have Internet connectivity everywhere I go. I use my Smartphone as a modem to get my Netbook on-line. No comment as to whether this is allowed by my wireless phone provider; there are legitimate ways to do it, and others that are ... let's just call it...
Search Engine Optimization is Evil. Or It’s Business Change.
You know the inmates are running the asylum when The New York Times devotes a very long article to a subject. Yesterday, a Sunday Magazine-length piece ran in the Times, telling us "all about" how being really, really bad at customer service can be a marketing...
They TRIED for $550: Nissan of Manhattan Stole $250 From Me
Answer Guy's Customer Service Wall of Shame Inductee Let's see how good I really am at this Search Engine Optimization thing. We'll use a real-life example of incredibly bad customer service at Nissan of Manhattan and maybe, just maybe show Nissan USA and Nissan of...
Business Change Highlights
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