PUTTING THE BUSINESS IN BUSINESS
with The Answer Guy
THE ‘BUSINESS’ PART OF BUSINESS
Marissa Mayer Has Your Money
Marissa Mayer has your money. And maybe you should care. This piece is not a Marissa Mayer hatchet job. Ms. Mayer is as qualified to run Yahoo! as anyone—mostly because as time goes on it becomes more and more obvious that no-one is going to be saving Yahoo! from...
Nadeau Furniture (and Customer Service)
Yesterday I broke a ceramic candlestick. You've probably never seen that sentence before, certainly not on a page at a website about business process and customer service. And I'm hoping you'll never see it again, because I suspect that the next time I do it I won't...
Do You Trust Angie’s List?
A couple of years ago we published this piece questioning whether Angie's List co-founder and CEO Bill Oesterle's authenticity could be trusted. It turns out, Bill Oesterle may have been the most authentic part of Angie's List. Can You Trust Angie's List? The...
Google’s Last Word on SEO
By now, you've heard of Search Engine Optimization. While it was considered snake oil for a few years, even non-technical, non-marketing types have come to understand that SEO matters, even if they don't know what that means. Even if they fall into the...
Business Change Highlights
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