by Jeff Yablon | Mar 5, 2010 | Business Process, Customer Service, Development
Think Customer Service is an oxymoron? Turns out you’re right. I’ve written on this topic before. From the supposed communications expert who told me that she didn’t want to hear my opinion, to the software company that thought a good way of doing...
by Jeff Yablon | Mar 4, 2010 | Business Process, Marketing, Search Engine Optimization SEO
Think you can do your own Search Engine Optimization? Think again. Even Google can’t figure out SEO. That’s right, the people who we all look to for SEO approval in practically the way a child tries to please daddy doesn’t do a very good job of...
by Jeff Yablon | Mar 3, 2010 | Business Process
Wouldn’t it be great if software was free? Heck, wouldn’t it be great if everything was free? And a better question: am I talking about “free of charge”, or walking a “Free to Be You and Me” metaphor? Dries Buytaert, the founder of...
by Jeff Yablon | Mar 2, 2010 | Business Process
Last week I made some noise about how ridiculous Facebook’s US Patent 7,669,123 is, and asked you to make noise too. Now, Our friends at Apple are showing us a real-world here-and-now example of why software shouldn’t be patentable under most...
by Jeff Yablon | Mar 1, 2010 | Business Process, Customer Service
Here’s a Business Change you need to think about right now: Are you speaking the same language as your customers? I have opinions about outsourcing to far-flung countries, but today’s context has nothing to do with that. Today being the first day of the...
by Jeff Yablon | Feb 26, 2010 | Business Process, Media
How can US Senators be so unclear about the meaning of the laws they write? Today Senator Herb Kohl of Wisconsin, who not coincidentally chairs the antitrust subcommittee of the Senate Judiciary Committee, asked NBC to explain why certain Olympic events, available on...
