by Jeff Yablon | May 31, 2011 | Business Process
Your next computer virus will come from … Google. Or at least the next phishing scheme you look at might. Or worse yet: the next time you see something that looks like a phishing scheme, and aren’t sure whether to trust it or not, you may have no-one to...
by Jeff Yablon | May 26, 2011 | Business Process, Search Engine Optimization SEO
If you can, please forgive the blatantly self-promotional nature of this post. Yes, I have that agenda today (think Search Engine Optimization), but I’m also talking business change. On Monday, The New York Times’ David Brooks wrote about the different...
by Jeff Yablon | May 25, 2011 | Business Process, Customer Service
With most electronics stores having disappeared, BestBuy almost stands alone as a place where you can walk in and find pretty much whatever you’re looking for in the way of televisions, computers, accessories, and pretty much anything else that boys think are...
by Jeff Yablon | May 24, 2011 | Business Process
I’ve been screaming for change in the music business for years. Despite selling a cutting-edge and constantly-changing product, music labels have resisted business change in a way that boggles the mind. Yesterday, the music business changed … but...
by Jeff Yablon | May 23, 2011 | Business Process, Content
Ryan Giggs had an Affair With Imogen Thomas. There, I said it. I don’t know if it’s true, by the way. In fact, until this morning I had never heard of either the British soccer star Mr. Giggs or the model-turned-reality-TV-contestant Ms. Thomas. But if...
by Jeff Yablon | May 20, 2011 | Business Process, Customer Service
Apple Macintosh Computers Get Viruses. Apple doesn’t like to admit that. In fact, Apple has a long history of claiming that you won’t get a computer virus if you use a Macintosh, while the real truth has always been Macs get fewer viruses only because...
