by Jeff Yablon | Jan 31, 2012 | Business Process, Content, Customer Service, Media
This is a story about customer service. Or maybe it’s about file sharing, copyright infringement, due process, and piracy. Or maybe it’s just about being very, very careful with the way you store your data. On February 2, 2012, Carpathia, the company that...
by Jeff Yablon | Jan 13, 2012 | Business Process, Customer Service
Customer Service is expensive. I’ve picked on Verizon Wireless for the last couple of days, and they deserve it. I went so far as to rename The Answer Guy’s Customer Service Wall of Shame to The Verizon Wireless Customer Service Wall of Shame in their...
by Jeff Yablon | Jan 12, 2012 | Customer Service, Media, Search Engine Optimization SEO
When I went so far yesterday as to state that Verizon Wireless Customer Service is a model for what’s broken in the USA, and re-name The Answer Guy’s Customer Service Wall of Shame to the Verizon Wireless Customer Service Wall of Shame in their honor, you...
by Jeff Yablon | Jan 11, 2012 | Business Process, Customer Service, Search Engine Optimization SEO
Here’s how bad customer service is at Verizon Wireless: I’m renaming The Answer Guy’s Customer Service Wall of Shame to The Verizon Wireless Customer Service Wall of Shame. While we do lots of things for businesses here at Answer Guy Central, when I...
by Jeff Yablon | Jan 5, 2012 | Business Process, Customer Service, Media
When I told you about Steve Madden’s enshrinement on The Answer Guy’s Customer Service Wall of Shame earlier this week, I pointed out a problem with not being specific. Yesterday, I experienced another customer service issue brought about by...
by Jeff Yablon | Jan 3, 2012 | Business Process, Customer Service
Another year, another entry on The Answer Guy’s Customer Service Wall of Shame. What better way to start the year? Kudos to Steve Madden for getting my attention; I don’t wear Steve Madden and am more interested in the felony record of Steve Madden himself...
