by Jeff Yablon | Jul 5, 2012 | Business Process, Marketing, Media
In a Doonesbury cartoon strip quite a few years ago one of the characters gets arrested for a traffic violation. When his father comes to bail him out of jail and asks what the cost will be, he’s asked in return how much cash he’s brought. Upon answering...
by Jeff Yablon | Jul 3, 2012 | Business Process, Customer Service, Marketing, Media
Yesterday, I told you about great customer service—and really bad customer service, too, from my recent trip to London. Today, we’re back in The States, and the customer service protagonist du jour is one Louis CK. Yes, that Louis CK. The foul-mouthed and funny...
by Jeff Yablon | Jun 25, 2012 | Business Process, Media
When my youngest son graduated from high school, I compared him to Arianna Huffington. It was kind of an abstract comparison, but it fit; we all have to find our way through a constantly-changing set of circumstances. The other day, that same young adult threw these...
by Jeff Yablon | Jun 22, 2012 | Business Process, Marketing, Media
We all have people whose every word we follow, hanging on to each and ever utterance out of our personal gurus’ mouths as though they were . . . well . . . gurus. Much to my surprise, even I have a few followers who look to me like a seer of some sort....
by Jeff Yablon | Jun 20, 2012 | Business Process, Marketing, Media
One of the earliest pieces I wrote here and filed under “business change” was this one about changes made to password manager software SplashID. And while many of the thoughts I pass along are instructional from a cautionary tale/think twice perspective,...
by Jeff Yablon | Jun 19, 2012 | Business Process, Media
Do you think that when Arianna Huffington re-tweeted those words, she noticed that chivalry had been made into something vial? I suspect not. I also suspect that for most of us, morals—if not absolutely rigid—are well enough defined that we don’t need to think...
