by Jeff Yablon | Jan 6, 2012 | Business Process, Media
A couple of years ago, Mahalo founder Jason Calacanis did something stupid when he unleashed a public tirade against an employee who’d had the nerve to stop working for him. It seems as though Calacanis learned from his mistake; he’s probably still not the...
by Jeff Yablon | Jan 5, 2012 | Business Process, Customer Service, Media
When I told you about Steve Madden’s enshrinement on The Answer Guy’s Customer Service Wall of Shame earlier this week, I pointed out a problem with not being specific. Yesterday, I experienced another customer service issue brought about by...
by Jeff Yablon | Jan 4, 2012 | Business Process, Media
I’ve written about the changing face of journalism several times here. Mostly, my opinions fall on the side that being paid or working for large, established/known magazines or newspapers isn’t the delimiting factor in a discussion about who is a...
by Jeff Yablon | Dec 28, 2011 | Business Process, Media
If I hadn’t seen it myself, twice, I wouldn’t believe it. In both the example above (courtesy of my son Mike’s Tumblr) and this example at Gizmodo, social media/social networking (via Twitter) show just how ugly it can be. Facebook, you aren’t...
by Jeff Yablon | Dec 23, 2011 | Business Process, Marketing, Media, Search Engine Optimization SEO
Louis CK, as I’ve already told you, is a marketing genius. Now, just as the crazy-successful comedian is making a name for himself in media distribution and becoming more and more wealthy, Louis CK is also showing just how well he understands the Internet....
by Jeff Yablon | Dec 20, 2011 | Business Process, Marketing, Media, Search Engine Optimization SEO
Last Friday, I used the words “wait until you see what he’s going to do for us next week” about Julien Smith. And yesterday, Julien did something important, but it wasn’t exactly what I was hoping for. He put me in my place. It only took me a...
