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Monthly Archives: January 2012

MG Siegler: Success and Fame Breed Stupidity

A couple of years ago, Mahalo founder Jason Calacanis did something stupid when he unleashed a public tirade against an employee who’d had the nerve to stop working for him. It seems as though Calacanis learned from his mistake; he’s probably still not the easiest dude to get along with, but there haven’t been any more profanity-laced public tirades.

Not so for MG Siegler.

A Tale: Rotten Customer Service, and Great Customer Service

When I told you about Steve Madden’s enshrinement on The Answer Guy’s Customer Service Wall of Shame earlier this week, I pointed out a problem with not being specific. Yesterday, I experienced another customer service issue brought about by non-specificity, but this time it wasn’t overt; it was a matter of careless automation run amok.

Of course, on the customer service side of things, there’s no real difference.

What Are You Adding? (Journalism, Blogging, Cheating)

I’ve written about the changing face of journalism several times here. Mostly, my opinions fall on the side that being paid or working for large, established/known magazines or newspapers isn’t the delimiting factor in a discussion about who is a journalist.

With that in mind, I neither think of nor describe myself as a journalist, even though I have a background in that business and thus far haven’t taken any advertising revenue that might call my values into question; I’m more of an op-ed writer, and regardless, my goal in writing this journal is as much about attracting clients for our business consulting and search engine optimization practices as it is about being informative.

Another Year, Another Customer Service Wall of Shame Entry

Steve Madden Coupon Bad Lying Customer Service

Another year, another entry on The Answer Guy’s Customer Service Wall of Shame.

What better way to start the year? Kudos to Steve Madden for getting my attention; I don’t wear Steve Madden and am more interested in the felony record of Steve Madden himself than the shoe company named for him (Steve Madden stopped working there when he went to jail for stock fraud).





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