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Monthly Archives: January 2012

MG Siegler: Success and Fame Breed Stupidity

Posted on January 6, 2012 by --Jeff Yablon/The Answer Guy-- Influency & Integrated Marketing Strategist • 2 Comments

A couple of years ago, Mahalo founder Jason Calacanis did something stupid when he unleashed a public tirade against an employee who’d had the nerve to stop working for him. It seems as though Calacanis learned from his mistake; he’s probably still not the easiest dude to get along with, but there haven’t been any more profanity-laced public tirades.

Not so for MG Siegler. ... READ MORE of MG Siegler: Success and Fame Breed Stupidity at Answer Guy Central, your Influency and Integrated Marketing Source By Clicking Here (510 words, 1 image, estimated 2:02 mins reading time)

Filed Under: Business Change, Media

A Tale: Rotten Customer Service, and Great Customer Service

Posted on January 5, 2012 by --Jeff Yablon/The Answer Guy-- Influency & Integrated Marketing Strategist • 2 Comments

When I told you about Steve Madden’s enshrinement on The Answer Guy’s Customer Service Wall of Shame earlier this week, I pointed out a problem with not being specific. Yesterday, I experienced another customer service issue brought about by non-specificity, but this time it wasn’t overt; it was a matter of careless automation run amok.

Of course, on the customer service side of things, there’s no real difference. ... READ MORE of A Tale: Rotten Customer Service, and Great Customer Service at Answer Guy Central, your Influency and Integrated Marketing Source By Clicking Here (568 words, 1 image, estimated 2:16 mins reading time)

Filed Under: Business Change, Customer Service, Media

What Are You Adding? (Journalism, Blogging, Cheating)

Posted on January 4, 2012 by --Jeff Yablon/The Answer Guy-- Influency & Integrated Marketing Strategist • 2 Comments

I’ve written about the changing face of journalism several times here. Mostly, my opinions fall on the side that being paid or working for large, established/known magazines or newspapers isn’t the delimiting factor in a discussion about who is a journalist.

With that in mind, I neither think of nor describe myself as a journalist, even though I have a background in that business and thus far haven’t taken any advertising revenue that might call my values into question; I’m more of an op-ed writer, and regardless, my goal in writing this journal is as much about attracting clients for our business consulting and search engine optimization practices as it is about being informative. ... READ MORE of What Are You Adding? (Journalism, Blogging, Cheating) at Answer Guy Central, your Influency and Integrated Marketing Source By Clicking Here (516 words, estimated 2:04 mins reading time)

Filed Under: Business Change, Media

Another Year, Another Customer Service Wall of Shame Entry

Posted on January 3, 2012 by --Jeff Yablon/The Answer Guy-- Influency & Integrated Marketing Strategist • 2 Comments

Steve Madden Coupon Bad Lying Customer Service

Another year, another entry on The Answer Guy’s Customer Service Wall of Shame.

What better way to start the year? Kudos to Steve Madden for getting my attention; I don’t wear Steve Madden and am more interested in the felony record of Steve Madden himself than the shoe company named for him (Steve Madden stopped working there when he went to jail for stock fraud). ... READ MORE of Another Year, Another Customer Service Wall of Shame Entry at Answer Guy Central, your Influency and Integrated Marketing Source By Clicking Here (301 words, 1 image, estimated 1:12 mins reading time)

Filed Under: Business Change, Customer Service




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