by Jeff Yablon | Mar 20, 2012 | Business Process, Customer Service
Despite the fact that my Galaxy Nexus SmartPhone has a screen resolution that rivals desktop computers, there are some things that all those pixels just don’t represent very well. For example, here’s Answer Guy Central as seen on the Galaxy Nexus: Looks...
by Jeff Yablon | Mar 19, 2012 | Business Process, Media
Last week, I came across this piece on the state of education that I wrote a while back. I watched the video again for the first time in about a year and a half, and liked it as much now as I had, then. I liked it so much, I sent it to my Pinterest account. I...
by Jeff Yablon | Mar 16, 2012 | Business Process, Customer Service
If you’re drunk in a bar in Michigan this Saint Patrick’s Day and you see this QR Code on a coaster, go ahead and scan it. Maybe a ride will show up. Despite the “I’m Drunk” caption, the QR Code you see above will bring you to a page...
by Jeff Yablon | Mar 15, 2012 | Business Process
I’m a big fan of “thinking different”. Whether it’s trivial stuff or big earth-shattering shifts, thinking differently is a business change that pays off. Often, you don’t know how that will look until it happens, but if I can get you to...
by Jeff Yablon | Mar 14, 2012 | Business Process, Customer Service, Development
Yesterday, my phone rang, and an attorney here in New York City was on the other end inquiring about our Search Engine Optimization services. I field these calls regularly, but this one was different for a couple of reasons. The call was special both because the guy...
