by Jeff Yablon | Feb 2, 2012 | Business Process, Development, Media
Every now and then, I talk about coopetition. It’s one of those words you might have to double-take, not sure if it’s a misspelling, and when you’re sure you’re read it right it can become a word that you think I’ve made up. It’s...
by Jeff Yablon | Feb 1, 2012 | Business Process, Customer Service
Yesterday, I told you about MegaUpload host Carpathia’s public relations gyrations surrounding their presumed upcoming deletion of the entire MegaUpload data repository. I said then and I’ll repeat now, Carpathia’s public relations people deserve a...
by Jeff Yablon | Jan 31, 2012 | Business Process, Content, Customer Service, Media
This is a story about customer service. Or maybe it’s about file sharing, copyright infringement, due process, and piracy. Or maybe it’s just about being very, very careful with the way you store your data. On February 2, 2012, Carpathia, the company that...
by Jeff Yablon | Jan 30, 2012 | Business Process, Design, Marketing, Media
Why is is so hard, the more we communicate, to actually say anything? Even more: if you do manage to say something why does social networking make it so easy for people to apply the wrong context to what you say—or apply no context at all? Last night, Brian Clark, a...
by Jeff Yablon | Jan 27, 2012 | Business Process
Oh-My-God-I’ve-Never-Seen-Anything-Like-That-Dress-You-Are-So-Hot-I-Can’t-Even-Believe-It! Yesterday, I was in the car, listening, as old dudes like me tend to, to the news. And a piece came on that almost made me veer off the road. It described the...
