by Jeff Yablon | Jan 19, 2012 | Business Process
In case there was any doubt in your mind, I Hate Texting. And while the little experiment we’re conducting at hatetexting.com hasn’t changed (it still looks like 1996 over there), neither has the point: way too often texting, useful though it can be, is...
by Jeff Yablon | Jan 17, 2012 | Business Process
Some days, I wish I was a journalist. Or still a journalist. Or something that would make me feel as though I was contributing to a vocation that I’m starting to get really worried about. The aftermath of the problems I had last week with Verizon Wireless...
by Jeff Yablon | Jan 13, 2012 | Business Process, Customer Service
Customer Service is expensive. I’ve picked on Verizon Wireless for the last couple of days, and they deserve it. I went so far as to rename The Answer Guy’s Customer Service Wall of Shame to The Verizon Wireless Customer Service Wall of Shame in their...
by Jeff Yablon | Jan 12, 2012 | Customer Service, Media, Search Engine Optimization SEO
When I went so far yesterday as to state that Verizon Wireless Customer Service is a model for what’s broken in the USA, and re-name The Answer Guy’s Customer Service Wall of Shame to the Verizon Wireless Customer Service Wall of Shame in their honor, you...
by Jeff Yablon | Jan 11, 2012 | Business Process, Customer Service, Search Engine Optimization SEO
Here’s how bad customer service is at Verizon Wireless: I’m renaming The Answer Guy’s Customer Service Wall of Shame to The Verizon Wireless Customer Service Wall of Shame. While we do lots of things for businesses here at Answer Guy Central, when I...
