JetBlue: A Study in Great Customer Service

JetBlue says they want to bring humanity back to air travel. Today, they proved their point. Listen to this: I’m in Miami for a few days. I happened to fly JetBlue. I’ll be returning to New York on Monday, and as seems to be the standard in my life lately...

Are You More Like Google, or Amazon?

It’s occurred to me that there are three big driving-the-way-the-Internet-works companies left (for now) to talk about. Maybe four if you count Facebook. Who are these companies? You’ve guessed it; Google, Amazon, and Apple control the world. And honestly,...

Keeping Google Keep (or using Evernote)

Google, ever-more focused on being involved in every part of every one of our every moves, has released something new. Ignoring the issue of Google’s trustworthiness, or what happens when your stuff is in ‘The Cloud’, Google Keep is . . . well,...