The Verizon Wireless Customer Service Wall of Shame

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1. Nissan of Manhattan Stole $250 From Me. They TRIED for $550 says:

   November 26, 2010 at 11:53 am

   [...] [...]
2. Once A Customer Is Stuck, To Do Customer Service, Just Lie! says:

   November 26, 2010 at 11:55 am

   [...] [...]
3. Insulting Your Customers is NOT Customer Service says:

   December 1, 2010 at 10:43 am

   [...] gotten so serious about customer service here at Answer Guy Central that we’ve started The Answer Guy’s Customer Service Wall of Shame. If you visit, you’ll see a stories about things like:Being held off for two weeks and [...]
4. Do You Know What You Sell? It's Not JUST Customer Service says:

   December 6, 2010 at 8:14 am

   [...] part of your business. Constant Contact, for example, upon hearing that I’d enshrined them on The Answer Guy’s Customer Service Wall of Shame, made a point of reaching out to see what they could have done better.DO you know what you sell? [...]
5. What's Great Customer Service? What If Nobody Has An Answer? says:

   December 10, 2010 at 9:56 am

   [...] been getting great feedback on The Answer Guy’s Customer Service Wall of Shame. And in a globally-driven, social networking-centric world, customer service looks more and more [...]
6. Looking For a Business Change That Works? Try HONESTY says:

   December 21, 2010 at 12:46 pm

   [...] service the right way? Shocker.There’s a better way to do customer service (and stay off The Answer Guy’s Customer Service Wall of Shame). It’s called Honesty.The funny thing about honesty is that it really isn’t that hard [...]
7. Customer Service at the NJDMV: Why No Business Change? says:

   January 3, 2011 at 11:19 am

   [...] service the NJDMV/NJMVS wasted a bunch of money, too.That’s not customer service. Welcome to The Answer Guy’s Customer Service Wall of Shame, NJDMV/NJMVS.You aren’t doing customer service this way, are you?Related to This:Insulting [...]
8. Customer Service & "The Julien Smith Model" says:

   January 14, 2011 at 9:55 am

   [...] just how far you’re willing to push the idea.For example, if you look at the inductees to The Answer Guy’s Customer Service Wall of Shame you’ll see examples of companies that very likely have manifestos on customer service tucked [...]
9. New Way in For a New Entry on Customer Service Wall of Shame says:

   March 22, 2011 at 11:33 am

   [...] customer service and wondering why it’s been so long since we’ve had a new entrant to The Answer Guy’s Customer Service Wall of Shame, your wait ends now.Which might be bad news for Binding Price Moving of Fresh Meadows, NY.If [...]
10. Scanners, QR and Bar Codes, and Supermarket Customer Service says:

    March 28, 2011 at 8:45 am

    [...] that customer service is so important an idea around here that we’ve gone so far as to erect The Answer Guy’s Customer Service Wall of Shame … a wall you don’t want to find your picture hanging on.So here’s a customer [...]
11. Apple, Viruses, Customer Service, and "See/ Speak No Evil" says:

    May 20, 2011 at 11:19 am

    [...] It’s almost, but not quite, an offense worthy of getting Apple enshrined on The Answer Guy’s Customer Service Wall of Shame. [...]
12. Apple: Terrible Customer Service, Great AT Customer Service says:

    June 16, 2011 at 10:30 am

    [...] at Answer Guy Central, and customer service is one of the things we consult on here. We maintain The Answer Guy’s Customer Service Wall of Shame to keep the issue in play. As you know, I write about customer service pretty [...]
13. Starbucks On Android: The App That Takes (Don't Do This) says:

    June 17, 2011 at 10:30 am

    [...] Except your competition. Nice job, Starbucks. I think you’ve punished yourself enough; I won’t even bother enshrining you on The Answer Guy’s Customer Service Wall of Shame. [...]
14. The Key To Great Customer Service: Setting Expectations says:

    June 20, 2011 at 4:42 pm

    [...] to The Answer Guy’s Customer Service Wall of Shame, Motorola. Related to This Story:Customer Service Wall of ShameInsulting Your Customers? [...]
15. Honda Financial Wastes Money, Lands on Wall of Shame says:

    August 29, 2011 at 9:34 am

    [...] been a few months since we inducted a new member to The Answer Guy’s Customer Service Wall of Shame. Honda Financial, I sure hope you’re [...]
16. Business Change Through Interactive TV. Shazam! says:

    August 30, 2011 at 11:04 am

    [...] in our piece about Bad Customer Service at Honda Financial, relating it back to other instances of Wall of Shame-Worthy Customer Service such as this story about Nissan of [...]
17. My Acer Netbook Died. Then Acer Customer Service Died, Too. says:

    September 6, 2011 at 1:47 pm

    [...] to The Answer Guy’s Customer Service Wall of Shame, Acer. Related to This Story:Customer Service Wall of ShameNot in The Cloud Yet? You’d Better [...]
18. Dos Caminos 3rd Avenue NYC: Customer Service Done Right says:

    September 26, 2011 at 1:13 pm

    [...] you can’t see good without knowing something about bad. It’s the reason we created The Answer Guy’s Customer Service Wall of Shame, and why I tell you stories about bad customer service. Bad customer experiences can usually be [...]
19. Apple Personal Pickup: Customer Service Done Wrong says:

    November 17, 2011 at 1:50 pm

    [...] Customer Service this is not. Everything … and I do mean everything about what should have been a simple process went wrong. If I wasn’t sure that Apple’s intent was good, this experience would have landed Apple on The Answer Guy’s Customer Service Wall of Shame. [...]
20. Mobile Phones, Car Dealers, Three-Ways, The Wall of Shame says:

    December 29, 2011 at 1:15 pm

    [...] I often find myself looking under slimy rocks and trying to clean them up. This is where The Answer Guy’s Customer Service Wall of Shame got its roots, starting with this story about customer service at Nissan of Manhattan a bit over a [...]
21. Another Year, Another Customer Service Wall of Shame Entry says:

    January 3, 2012 at 9:27 am

    [...] Another year, another entry on The Answer Guy’s Customer Service Wall of Shame. [...]
22. What's Broken About USA: Verizon Wireless Customer Service says:

    January 11, 2012 at 10:51 am

    [...] how bad customer service is at Verizon Wireless: I’m renaming The Answer Guy’s Customer Service Wall of Shame to The Verizon Wireless Customer Service Wall of [...]
23. I'm Not Done With Verizon Wireless. I'm Not NEARLY Done. says:

    January 12, 2012 at 1:05 pm

    [...] broken in the USA, and re-name The Answer Guy’s Customer Service Wall of Shame to the Verizon Wireless Customer Service Wall of Shame in their honor, you probably thought I was done picking on Verizon Wireless Customer Service for a [...]
24. AOL and Ignorance, Cost Centers and Customer Service says:

    January 13, 2012 at 9:59 am

    [...] deserve it. I went so far as to rename The Answer Guy’s Customer Service Wall of Shame to The Verizon Wireless Customer Service Wall of Shame in their honor; it really does feel as though Verizon Wireless is a perfect example of what’s [...]
25. A New Story: in Retail Business: Bring the On-Line, Off-line says:

    February 13, 2012 at 8:15 am

    [...] the instances when I rant about customer service or someone earns a place on The Answer Guy’s Verizon Wireless Customer Service Wall of Shame. But through the magic of search engine optimization, we’ve brought the merger of Proctor and [...]
26. How "Do What You Promise" Makes Your SEO Work Better says:

    February 17, 2012 at 12:55 pm

    [...] Internet has grown in importance in our business lives. And hey, you don’t want to end up on The Answer Guy’s Customer Service Wall of Shame, [...]
27. Like Business, The New York Mets (And Sports) Make Me Happy says:

    March 9, 2012 at 10:23 am

    [...] I’m interested. Great customer service? I see it. Rotten Customer Service? Well hey, we have The Verizon Wireless Customer Service Wall of Shame, and less egregious examples of bad customer service pop up here, too. Even something as simple as [...]
28. What The Internet Teaches,The Old World Already Knew says:

    March 14, 2012 at 9:36 am

    [...] refusing to help customers? Verizon Wireless doing SO MANY things wrong that we re-christened The Answer Guy’s Verizon Wireless Customer Service Wall of Shame in their [...]
29. Biz Change '10: Social Networks, Search Engine Optimization says:

    April 10, 2012 at 9:33 am

    [...] customer service will tank you faster than anything We felt so strongly about this that we created The Answer Guy’s Customer Service Wall of Shame. On it you’ll find the story of Nissan of Manhattan and why denying warranty and customer [...]
30. When You Just Can't, You Just Can't says:

    April 19, 2012 at 10:15 am

    [...] know that I feel so strongly about Verizon Wireless Customer Service that I recently renamed our Customer Service Wall of Shame in Verizon Wireless’ [...]
31. Happy Birthday! Microsoft Says 4-Year-Old Computers Are Dead says:

    May 8, 2012 at 11:44 am

    [...] not going to make this a customer service issue. Microsoft isn’t landing on The Answer Guy’s Verizon Wireless Customer Service Wall of Shame. Microsoft, being in the software business, needs to keep releasing new versions of Windows and it [...]
32. Customer Service, The Music Business, and Kool Aid says:

    May 15, 2012 at 10:20 am

    [...] The Music Business is one of those. As I write this post, there are twenty articles at Answer Guy Central that contain the phrase “Music Business” (you can see them by clicking the link). And when it comes to the idea of customer service, well, all you need to see how important I think great customer service is to your business is a visit to The Answer Guy’s Verizon Wireless Customer Service Wall of Shame. [...]