The 1and1 Internet Customer Service Wall of Shame

Don’t you Hate Bad Customer Service? Us too. And we’ll be happy to show you how to make your company’s customer service business process shine. But this page isn’t about you, it’s about “them”. Them is the companies that are neglecting customer service, or worse, treating it like a good way to neglect or abuse their customers and the trust of their customers—and calling that “customer service”. So welcome the The Answer Guy’s  1and1 Internet Customer Service Wall of Shame. Tell people about it. Most important, if you know the companies you find here, tell them that you saw them on The 1and1 Internet  Customer Service Wall of Shame at Answer Guy Central. Our goal is for this page to be empty. Help us . . . help you . . . help them.

The Customer Service Wall of Shame Namesake:

1and1 Internet

 

58 Comments

  1. Nissan of Manhattan Stole $250 From Me. They TRIED for $550
    November 26, 2010 @ 11:53 am

    […] […]

    Reply

  2. Once A Customer Is Stuck, To Do Customer Service, Just Lie!
    November 26, 2010 @ 11:55 am

    […] […]

    Reply

  3. Insulting Your Customers is NOT Customer Service
    December 1, 2010 @ 10:43 am

    […] gotten so serious about customer service here at Answer Guy Central that we’ve started The Answer Guy’s Customer Service Wall of Shame. If you visit, you’ll see a stories about things like:Being held off for two weeks and […]

    Reply

  4. Do You Know What You Sell? It's Not JUST Customer Service
    December 6, 2010 @ 8:14 am

    […] part of your business. Constant Contact, for example, upon hearing that I’d enshrined them on The Answer Guy’s Customer Service Wall of Shame, made a point of reaching out to see what they could have done better.DO you know what you sell? […]

    Reply

  5. What's Great Customer Service? What If Nobody Has An Answer?
    December 10, 2010 @ 9:56 am

    […] been getting great feedback on The Answer Guy’s Customer Service Wall of Shame. And in a globally-driven, social networking-centric world, customer service looks more and more […]

    Reply

  6. Looking For a Business Change That Works? Try HONESTY
    December 21, 2010 @ 12:46 pm

    […] service the right way? Shocker.There’s a better way to do customer service (and stay off The Answer Guy’s Customer Service Wall of Shame). It’s called Honesty.The funny thing about honesty is that it really isn’t that hard […]

    Reply

  7. Customer Service at the NJDMV: Why No Business Change?
    January 3, 2011 @ 11:19 am

    […] service the NJDMV/NJMVS wasted a bunch of money, too.That’s not customer service. Welcome to The Answer Guy’s Customer Service Wall of Shame, NJDMV/NJMVS.You aren’t doing customer service this way, are you?Related to This:Insulting […]

    Reply

  8. Customer Service & "The Julien Smith Model"
    January 14, 2011 @ 9:55 am

    […] just how far you’re willing to push the idea.For example, if you look at the inductees to The Answer Guy’s Customer Service Wall of Shame you’ll see examples of companies that very likely have manifestos on customer service tucked […]

    Reply

  9. New Way in For a New Entry on Customer Service Wall of Shame
    March 22, 2011 @ 11:33 am

    […] customer service and wondering why it’s been so long since we’ve had a new entrant to The Answer Guy’s Customer Service Wall of Shame, your wait ends now.Which might be bad news for Binding Price Moving of Fresh Meadows, NY.If […]

    Reply

  10. Scanners, QR and Bar Codes, and Supermarket Customer Service
    March 28, 2011 @ 8:45 am

    […] that customer service is so important an idea around here that we’ve gone so far as to erect The Answer Guy’s Customer Service Wall of Shame … a wall you don’t want to find your picture hanging on.So here’s a customer […]

    Reply

  11. Apple, Viruses, Customer Service, and "See/ Speak No Evil"
    May 20, 2011 @ 11:19 am

    […] It’s almost, but not quite, an offense worthy of getting Apple enshrined on The Answer Guy’s Customer Service Wall of Shame. […]

    Reply

  12. Apple: Terrible Customer Service, Great AT Customer Service
    June 16, 2011 @ 10:30 am

    […] at Answer Guy Central, and customer service is one of the things we consult on here. We maintain The Answer Guy’s Customer Service Wall of Shame to keep the issue in play. As you know, I write about customer service pretty […]

    Reply

  13. Starbucks On Android: The App That Takes (Don't Do This)
    June 17, 2011 @ 10:30 am

    […] Except your competition. Nice job, Starbucks. I think you’ve punished yourself enough; I won’t even bother enshrining you on The Answer Guy’s Customer Service Wall of Shame. […]

    Reply

  14. The Key To Great Customer Service: Setting Expectations
    June 20, 2011 @ 4:42 pm

    […] to The Answer Guy’s Customer Service Wall of Shame, Motorola. Related to This Story:Customer Service Wall of ShameInsulting Your Customers? […]

    Reply

  15. Honda Financial Wastes Money, Lands on Wall of Shame
    August 29, 2011 @ 9:34 am

    […] been a few months since we inducted a new member to The Answer Guy’s Customer Service Wall of Shame. Honda Financial, I sure hope you’re […]

    Reply

  16. Business Change Through Interactive TV. Shazam!
    August 30, 2011 @ 11:04 am

    […] in our piece about Bad Customer Service at Honda Financial, relating it back to other instances of Wall of Shame-Worthy Customer Service such as this story about Nissan of […]

    Reply

  17. My Acer Netbook Died. Then Acer Customer Service Died, Too.
    September 6, 2011 @ 1:47 pm

    […] to The Answer Guy’s Customer Service Wall of Shame, Acer. Related to This Story:Customer Service Wall of ShameNot in The Cloud Yet? You’d Better […]

    Reply

  18. Dos Caminos 3rd Avenue NYC: Customer Service Done Right
    September 26, 2011 @ 1:13 pm

    […] you can’t see good without knowing something about bad. It’s the reason we created The Answer Guy’s Customer Service Wall of Shame, and why I tell you stories about bad customer service. Bad customer experiences can usually be […]

    Reply

  19. Apple Personal Pickup: Customer Service Done Wrong
    November 17, 2011 @ 1:50 pm

    […] Customer Service this is not. Everything … and I do mean everything about what should have been a simple process went wrong. If I wasn’t sure that Apple’s intent was good, this experience would have landed Apple on The Answer Guy’s Customer Service Wall of Shame. […]

    Reply

  20. Mobile Phones, Car Dealers, Three-Ways, The Wall of Shame
    December 29, 2011 @ 1:15 pm

    […] I often find myself looking under slimy rocks and trying to clean them up. This is where The Answer Guy’s Customer Service Wall of Shame got its roots, starting with this story about customer service at Nissan of Manhattan a bit over a […]

    Reply

  21. Another Year, Another Customer Service Wall of Shame Entry
    January 3, 2012 @ 9:27 am

    […] Another year, another entry on The Answer Guy’s Customer Service Wall of Shame. […]

    Reply

  22. What's Broken About USA: Verizon Wireless Customer Service
    January 11, 2012 @ 10:51 am

    […] how bad customer service is at Verizon Wireless: I’m renaming The Answer Guy’s Customer Service Wall of Shame to The Verizon Wireless Customer Service Wall of […]

    Reply

  23. I'm Not Done With Verizon Wireless. I'm Not NEARLY Done.
    January 12, 2012 @ 1:05 pm

    […] broken in the USA, and re-name The Answer Guy’s Customer Service Wall of Shame to the Verizon Wireless Customer Service Wall of Shame in their honor, you probably thought I was done picking on Verizon Wireless Customer Service for a […]

    Reply

  24. AOL and Ignorance, Cost Centers and Customer Service
    January 13, 2012 @ 9:59 am

    […] deserve it. I went so far as to rename The Answer Guy’s Customer Service Wall of Shame to The Verizon Wireless Customer Service Wall of Shame in their honor; it really does feel as though Verizon Wireless is a perfect example of what’s […]

    Reply

  25. A New Story: in Retail Business: Bring the On-Line, Off-line
    February 13, 2012 @ 8:15 am

    […] the instances when I rant about customer service or someone earns a place on The Answer Guy’s Verizon Wireless Customer Service Wall of Shame. But through the magic of search engine optimization, we’ve brought the merger of Proctor and […]

    Reply

  26. How "Do What You Promise" Makes Your SEO Work Better
    February 17, 2012 @ 12:55 pm

    […] Internet has grown in importance in our business lives. And hey, you don’t want to end up on The Answer Guy’s Customer Service Wall of Shame, […]

    Reply

  27. Like Business, The New York Mets (And Sports) Make Me Happy
    March 9, 2012 @ 10:23 am

    […] I’m interested. Great customer service? I see it. Rotten Customer Service? Well hey, we have The Verizon Wireless Customer Service Wall of Shame, and less egregious examples of bad customer service pop up here, too. Even something as simple as […]

    Reply

  28. What The Internet Teaches,The Old World Already Knew
    March 14, 2012 @ 9:36 am

    […] refusing to help customers? Verizon Wireless doing SO MANY things wrong that we re-christened The Answer Guy’s Verizon Wireless Customer Service Wall of Shame in their […]

    Reply

  29. Biz Change '10: Social Networks, Search Engine Optimization
    April 10, 2012 @ 9:33 am

    […] customer service will tank you faster than anything We felt so strongly about this that we created The Answer Guy’s Customer Service Wall of Shame. On it you’ll find the story of Nissan of Manhattan and why denying warranty and customer […]

    Reply

  30. When You Just Can't, You Just Can't
    April 19, 2012 @ 10:15 am

    […] know that I feel so strongly about Verizon Wireless Customer Service that I recently renamed our Customer Service Wall of Shame in Verizon Wireless’ […]

    Reply

  31. Happy Birthday! Microsoft Says 4-Year-Old Computers Are Dead
    May 8, 2012 @ 11:44 am

    […] not going to make this a customer service issue. Microsoft isn’t landing on The Answer Guy’s Verizon Wireless Customer Service Wall of Shame. Microsoft, being in the software business, needs to keep releasing new versions of Windows and it […]

    Reply

  32. Customer Service, The Music Business, and Kool Aid
    May 15, 2012 @ 10:20 am

    […] The Music Business is one of those. As I write this post, there are twenty articles at Answer Guy Central that contain the phrase “Music Business” (you can see them by clicking the link). And when it comes to the idea of customer service, well, all you need to see how important I think great customer service is to your business is a visit to The Answer Guy’s Verizon Wireless Customer Service Wall of Shame. […]

    Reply

  33. Verizon Just Made My Head—And Likely YOUR Wallet—Hurt. A LOT
    June 13, 2012 @ 12:10 pm

    […] are theoretically less expensive, just went up. WAY up. If we hadn’t already christened The Verizon Wireless Customer Service Wall of Shame for them, this sleight of hand would have been enough to earn Big Red that […]

    Reply

  34. Verizon FIOS Quantum: the 300 Mbps Speed You'll Never See
    June 18, 2012 @ 4:49 pm

    […] you’ll never get what Verizon is selling you, and the price just doesn’t make […]

    Reply

  35. Zuma London: Bad Customer Service. The Lanesborough? Perfect
    July 2, 2012 @ 9:15 am

    […] people and businesses that do things “the wrong way”. It’s the reason we have The Answer Guy’s Verizon Wireless Customer Service Wall of Shame, and I’m sure it plays a large role in my posts on Customer Service being the ones that sound […]

    Reply

  36. WHAT business process change did you just buy?
    September 14, 2012 @ 12:43 pm

    […] One of the things the Internet teaches that the old world has always known is that great customer service matters. Just ask anyone on The Answer Guy’s Verizon Wireless Customer Service Wall of Shame. […]

    Reply

  37. Verizon: Violating Privacy and Calling It 'Customer Service'
    September 18, 2012 @ 12:30 pm

    […] You can see why we re-christened The Answer Guy Customer Service Wall of Shame asThe Verizon Wireless Customer Service Wall of Shame. […]

    Reply

  38. Bread Redux, and Awful Customer Service from Beyoglu NYC
    October 5, 2012 @ 9:58 pm

    […] And if you think that was something, just wait for my story about what passes for customer service at the airline Virgin America. We’re about to get a new enshrinee on The Answer Guy’s Verizon Wireless Customer Service Wall of Shame. […]

    Reply

  39. The Evolution of Customer Service and Long Tail Marketing
    October 9, 2012 @ 10:13 am

    […] Virgin America Airline, I hope you’re listening, because you’re running out of time to avoid being enshrined on The Answer Guy’s Verizon Wireless Customer Service Wall of Shame. […]

    Reply

  40. Virgin America Customer Service (Oxymorons)
    October 17, 2012 @ 11:16 am

    […] Virgin America, welcome to The Answer Guy’s Verizon Wireless Customer Service Wall of Shame. […]

    Reply

  41. You Can't Push Right Now Because The Doctor Isn't Here—WHAT?
    October 23, 2012 @ 9:19 am

    […] I bring this up both because customer service is a passion around here and something we consult on, and because the Virgin America Customer Service story has […]

    Reply

  42. The E-Myth Revisited (and Revisited and Revisited)
    January 20, 2013 @ 4:32 pm

    […] you’re seeking a customer service model to follow, or just want to make sure you stay off The Answer Guy’s Customer Service Wall of Shame, customer service matters to your business. It’s always been true, and in the world of The […]

    Reply

  43. Influency through Customer Service; Fraud at Verizon Wireless
    February 8, 2013 @ 9:47 am

    […] I’m a long-time Verizon Wireless customer. Long as in “almost twenty years of uninterrupted service”. I control more than a few Verizon Wireless phone lines for myself, PC-VIP Inc. and Answer Guy Central, and our customers. As you know, though, Verizon Wireless has elevated bad customer service to an art form; so much so that about a year ago we rechristened The Answer Guy’s Customer Service Wall of Shame as The Answer Guy’s Verizon Wireless Customer Service Wall of Shame. […]

    Reply

  44. Influency: Can't Find Your Own Stuff? So Who Can Find You?
    February 22, 2013 @ 1:04 pm

    […] Please be aware that even if you’re OK paying Otixo for the use of their service (and honestly, it’s overpriced, at least as I write this), Otixo is displaying customer service proclivities making them deserving of enshrinement on The Answer Guy’s Verizon Wireless Customer Service Wall of Shame. […]

    Reply

  45. Hosting, Influency, and Great Customer Service at HostGator
    April 24, 2013 @ 9:43 am

    […] it out of The Influency Equation. But we take customer service so seriously we’ve created The Answer Guy’s Verizon Wireless Customer Service Wall of Shame to highlight particularly egregious examples of customer service done wrong in the hopes that our […]

    Reply

  46. The Influency Power of Journalism's Megaphone
    July 3, 2013 @ 9:00 am

    […] know a little about journalism, and about beating up companies that perform bad customer service, by the way. If you’ve never read my treatise on the Oxymoron that is Customer Service at […]

    Reply

  47. What's Wrong With Being Negative? (The Answer Is a Surprise)
    July 24, 2013 @ 1:55 pm

    […] was the thought behind The Answer Guy’s Verizon Wireless Customer Service Wall of Shame,  where we’ve enshrined some notable companies for the way they do business. Two my favorite […]

    Reply

  48. AT HOME DEPOT? Customer Service and Influency at Home Depot?
    August 16, 2013 @ 12:18 pm

    […] memory, thinking we need to add a Customer Service Wall of Fame to serve as a counterpoint to The Verizon Wireless Customer Service Wall of Shame. But unlike the ‘great customer service but we aren’t doing business’ story about […]

    Reply

  49. A Near-Life Experience at Verizon Wireless Customer Service
    October 18, 2013 @ 11:31 am

    […] old friends at Verizon Wireless, whose customer service is so bad, so often, we built and named The Verizon Wireless Customer Service Wall of Shame in […]

    Reply

  50. Koeppel Nissan Fixes Customer Service. And That's Influency
    October 28, 2013 @ 10:08 am

    […] and acting better. So we know a thing or two about customer service. So much so, we created the Verizon Wireless Customer Service Wall of Shame to highlight the most egregious customer service misdeeds we come […]

    Reply

  51. Polaroid and Fuji Film, B&H, and Customer Service Influency
    November 14, 2013 @ 10:52 am

    […] now and again someone does customer service so well that I wish we had a Wall of Fame to go with The Answer Guy’s Verizon Wireless Customer Service Wall of Shame; B&H Photo surely would have earned their place on the good side with this move. And the thing […]

    Reply

  52. Influency Can Be About Knowing When To Give Up
    November 19, 2013 @ 9:53 am

    […] Wireless who did know how to get ISIS working; this won’t be devolving into a story about poor customer service at Verizon Wireless. But it took too long, was too hard and the real point is that ISIS would never have been […]

    Reply

  53. Why Does Lenovo Think 3200 Equals 1600 and 1920 Equals 1280?
    January 10, 2014 @ 12:50 pm

    […] trick, almost regardless of which direction they’ve run it in the Yoga2Pro, represents customer service of the worst kind, and the fact that calle=ing Lenovo technical support yields what appears to be a completely […]

    Reply

  54. Magic Johnson, Donald Sterling, Anderson Cooper: One Person
    May 13, 2014 @ 4:15 pm

    […] with Virgin America. We take customer services so seriously in these parts that we created The Answer Guy’s Verizon Wireless Customer Service Wall of Shame. And while the folks at Koeppel Nissan made me a new sales customer last year by performing great […]

    Reply

  55. Escaping Nissan Customer Service Hell
    May 16, 2014 @ 11:45 am

    […] in and devotion to customer service, to welcome the sales department at Nissan World of Denville to The Answer Guy’s Verizon Wireless Customer Service Wall of Shame, and to remind you that, especially on the Internet in the age of social media, things that may not […]

    Reply

  56. Spending Money to Get Customer Service is A Winning Strategy
    June 14, 2014 @ 1:44 pm

    […] Customer Service Wall of Shame. Previously named for Verizon Wireless, today we re-christen The Answer Guy’s 1and1 Internet Customer Service Wall of Shame. Strap […]

    Reply

  57. Sean MacPherson's Ludlow Hotel NYC; Great Customer Service
    June 30, 2014 @ 1:40 pm

    […] most of the customer service stories I tell here are about the BAD kind—and our establishment of The Answer Guy’s Customer Service Wall of Shame to immortalize particularly egregious examples of customer service gone wrong or even customer […]

    Reply

  58. When Customer Service is a Sales Tool: 360-Degree Marketing
    September 19, 2014 @ 11:50 am

    […] they do. We’re so serious about customer service here that we created The Answer Guy’s 1and1 Internet Customer Service Wall of Shame to memorialize the way customer service—or poor attempts at it—can torpedo a business’ […]

    Reply

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