by Jeff Yablon | Jul 5, 2012 | Business Process, Marketing, Media
In a Doonesbury cartoon strip quite a few years ago one of the characters gets arrested for a traffic violation. When his father comes to bail him out of jail and asks what the cost will be, he’s asked in return how much cash he’s brought. Upon answering...
by Jeff Yablon | Jul 3, 2012 | Business Process, Customer Service, Marketing, Media
Yesterday, I told you about great customer service—and really bad customer service, too, from my recent trip to London. Today, we’re back in The States, and the customer service protagonist du jour is one Louis CK. Yes, that Louis CK. The foul-mouthed and funny...
by Jeff Yablon | Jun 26, 2012 | Business Process, Customer Service
Somewhere along the line, PayPal became a bank. Your bank. You probably missed it, but it happened. And somewhere else, PayPal started acting like a bank, too. Now, when PayPal uses your money or profits off you, they talk as though they’re doing you a favor....
by Jeff Yablon | Jun 25, 2012 | Business Process, Media
When my youngest son graduated from high school, I compared him to Arianna Huffington. It was kind of an abstract comparison, but it fit; we all have to find our way through a constantly-changing set of circumstances. The other day, that same young adult threw these...
by Jeff Yablon | Jun 22, 2012 | Business Process, Marketing, Media
We all have people whose every word we follow, hanging on to each and ever utterance out of our personal gurus’ mouths as though they were . . . well . . . gurus. Much to my surprise, even I have a few followers who look to me like a seer of some sort....
