by Jeff Yablon | Aug 4, 2010 | Business Process, Customer Service
Have you noticed how little actual contact you have with people? I don’t mean social networking-type contact. In fact, as I’ve told you before, there’s real evidence that social networking causes isolation and depression. The Internet and technology...
by Jeff Yablon | Jul 6, 2010 | Business Process, Customer Service
I love free things. But sometimes “free” carries a hidden price tag, and then it’s not generally worth it. If you can get tickets to The Public Theater’s Shakespeare In The Park series, held in New York City’s Central Park for a few weeks...
by Jeff Yablon | Jun 4, 2010 | Business Process, Customer Service, Media
Last November, I wrote a post detailing the customer service issues and software problems with SplashData ‘s SplashID for Android software. That post is the most popular page on the Internet dealing with the problems in SplashID for Android, and when SplashData...
by Jeff Yablon | Apr 16, 2010 | Business Process, Customer Service
Depending on your perspective, there’s a change brewing in the bowels of the airline industry that’s either the best, most brilliant business change of all time, or complete cocky-doodie. European short-haul carrier RyanAir, already notorious for making...
by Jeff Yablon | Apr 14, 2010 | Customer Service
This morning I got to work, and found a comment in my in-box. One of our subscribers to this blog had taken exception to something that happens here at Answer Guy Central. Here’s the way things work: each time a new visitor comes here, we point out as they leave...
