by Jeff Yablon | Dec 1, 2010 | Customer Service
Customer Service Matters. Sometimes the customer service you receive is great, like when you shop at B&H Photo, but more often, it’s bad. We’ve gotten so serious about customer service here at Answer Guy Central that we’ve started The Answer...
by Jeff Yablon | Nov 24, 2010 | Business Process, Customer Service
Answer Guy’s Customer Service Wall of Shame Inductee Let’s see how good I really am at this Search Engine Optimization thing. We’ll use a real-life example of incredibly bad customer service at Nissan of Manhattan and maybe, just maybe show Nissan...
by Jeff Yablon | Oct 25, 2010 | Business Process, Customer Service
I’m not big on being politically correct “just because”. In fact, while there are places where PC behavior is important (no sexual harassment, please!), shaking things up every now and then is a good thing. It’s how business change gets...
by Jeff Yablon | Oct 13, 2010 | Business Process, Customer Service
Answer Guy’s Customer Service Wall of Shame Inductee I’m happy to report: Wi-Fi in Panera Bread of Roxbury NJ has been fixed. Why does this matter? Because now A&E Factory Service Appliance Repair can own “the worst customer service in the...
by Jeff Yablon | Aug 6, 2010 | Customer Service
Remember last January when I told you about Best Buy / Geek Squad’s mandatory computer set up fees and what a rip off they were? At least they (presumably) were doing something for that money. The folks at Lifehacker have uncovered something new. Best Buy / Geek...
