by Jeff Yablon | Apr 25, 2013 | Influency
The stuff in the picture is corny, isn’t it? Throw together the right set of tiles and you can win at the customer service game! The customer service equation is easy to solve! The customer is always right! Well, no, to all of those things including the one...
by Jeff Yablon | Apr 5, 2013 | Content, Influency
When you’re The Answer Guy, you need to have answers ready for tough questions. And for the time being, my answer to “is Livefyre a good idea?” is, sadly, an emphatic no. This makes me sad, but probably not for the reason you’re thinking....
by Jeff Yablon | Dec 12, 2012 | Content, Influency
Truer words that you see above have never been spoken. Ever since the days when I was The Computer Answer Guy, I’ve lived in a world filled with both end users and programmers. I’ve made it my challenge to bridge those worlds for decades now, which is why...
by Jeff Yablon | Dec 7, 2012 | Business Process, Content, Design, Development, Media
Ack!, as the character in the middle would say. Today, I’m taking our old “computers are too hard” refrain in a whole new direction. Ready? Content Management Systems Are Too Hard. As we get ready to re-brand and re-deploy Answer Guy Central around...
