by Jeff Yablon | May 1, 2017 | Business Process, Customer Service
If we met … if you knew me … there’s a distinct possibility that you’d think I talk too much. For me, it’s about transparency and honesty. That said, most people find it endearing for a little while, but sooner or later something...
by Jeff Yablon | Feb 8, 2012 | Business Process
In the early hours of this morning, my son Mike tweeted this expletive-laced apology to his Twitter Community. You can only imagine my pride. Being a stickler for manners, I was happy to see that Mike thought his overuse of Twitter was worth an apology. But as a...
by Jeff Yablon | Jan 19, 2012 | Business Process
In case there was any doubt in your mind, I Hate Texting. And while the little experiment we’re conducting at hatetexting.com hasn’t changed (it still looks like 1996 over there), neither has the point: way too often texting, useful though it can be, is...
by Jeff Yablon | Sep 20, 2011 | Business Process
There wasn’t a doubt in your mind, right? Texting just keeps getting bigger and bigger. I Hate Texting. And I do it, but the more I use text the more it frustrates me. Sure, texting has its place, but mostly it feels inefficient and slow, and when I use it...
by Jeff Yablon | Apr 19, 2011 | Business Process
As you know, I Hate Texting. But I text. I text with my sons, my girlfriend and her daughters, my clients, a couple for whom I play landlord, and pretty much anyone who has my mobile phone number. I’ve gotten to a point where I’m more comfortable getting...
