by Jeff Yablon | Aug 16, 2013 | Customer Service, Influency
Yesterday, I had a marvelous customer service experience. At a Home Depot. I’m as surprised as you are. I remember when Home Depot first ‘came along’ how great a place it seemed to be, with pretty much anything you could need for your home available...
by Jeff Yablon | Aug 15, 2013 | Influency
I was actually writing about a lasgna I was afraid of burning that my husband said was sensation-al. Those words were uttered in a promotional video for Microsoft Office 365, where Microsoft made fun of the way Google handles your data. The irony, of course, is that...
by Jeff Yablon | Aug 14, 2013 | Influency
AOL’s Tim Armstrong isn’t the Worst CEO Ever. I’m pretty sure the even more subjective title of Meanest CEO Ever would have to go to someone else, too. But last week, Tim Armstrong did something incredibly stupid, in public. Tim, this is not the kind...
by Jeff Yablon | Aug 12, 2013 | Business Process, Content, Influency, Media
Go ahead, pirate Game of Thrones. Seriously, I mean it. The CEO of Time Warner just went on the record as believing that the HBO series being downloaded and redistributed ad infinitum, even by people who haven’t paid for the privilege is ‘better than [it]...
by Jeff Yablon | Aug 9, 2013 | Influency, Marketing
Here’s a fact: you’re either listening or talking, all the time. Every minute, every day, if you’re not the customer, you’re the product. And you need to decide, each minute (or however you break down the math, but you get the idea, right?)...
