by Jeff Yablon | Jun 30, 2014 | Customer Service
Every now and again I get to tell a great story about great customer service. And while it may seem that I get some kind of kicks from the many bad customer service stories I tell here—or our establishment of The Answer Guy’s Customer Service Wall of Shame to...
by Jeff Yablon | Nov 1, 2012 | Business Process
In the Face of Disaster, your business needs a disaster recovery plan. Do You Have One? Being in New York City, I’ve had Storms and Disasters on my mind all week. I’m lucky; I’m in the part of New York City that this piece calls “The Third New...
by Jeff Yablon | Mar 5, 2012 | Customer Service
Hanging out on Manhattan’s Upper East Side, I get to experience a lot of overpriced restaurants serving food that isn’t very good. Beyoglu is not one of those restaurants. Beyoglu NYC, a Mediterranean cafe and restaurant on Third Avenue, serves pretty...
by Jeff Yablon | Sep 26, 2011 | Customer Service
People who know me well will tell you that I’m a positive, upbeat person. Oh, I see the negatives in situations, and I include them in discussions and analysis, but my demeanor, even in the face of bad things, is positive almost to the point of deserving the...
