by Jeff Yablon | Jun 17, 2011 | Business Process, Customer Service
With apologies for its quality (remember, there’s no way to do a screen grab of an Android SmartPhone, so I needed to take a picture to show you this), look at this shot illustrating my SmartPhone’s battery usage during a short period yesterday. See that...
by Jeff Yablon | Apr 21, 2011 | Business Process
This is my business card. Not terribly fancy. Not customized with a logo or pretty fonts. And it exists only in electronic form. It’s been about fifteen years since IBM excitedly announced that they were working on technology that would let people exchange...
by Jeff Yablon | Apr 7, 2011 | Business Process
I’ve been an Android user since Verizon, Motorola, and Google got together and released the original Droid. While my SmartPhone has begun feeling slow and bloated as it’s aged and I’ve added app after app to my mobile arsenal of tools, I love my...
by Jeff Yablon | Mar 28, 2011 | Business Process, Customer Service, Search Engine Optimization SEO
I spend a lot of time thinking about customer service. If you read these words regularly, you know that customer service is so important an idea around here that we’ve gone so far as to erect The Answer Guy’s Customer Service Wall of Shame … a wall...
by Jeff Yablon | Mar 14, 2011 | Business Process, Content, Search Engine Optimization SEO
If imitation really is the sincerest form of flattery, the Internet is the most flattering place in the world. It’s not just the bad SEO being practiced by folks like JC Penney’s Search Engine Optimization consultant. We talk about SEO a lot here at Answer...
