PUTTING THE BUSINESS IN BUSINESS
with The Answer Guy
THE ‘BUSINESS’ PART OF BUSINESS
Procter, Gamble, Business Change, Customer Service, and SEO
It's Friday, and I was planning to put the lid on the continuing saga of Bad Customer Service at Virgin America today. But through the innocuous act of checking the long-term weather forecast this morning, those plans have changed. Virgin America, I'll have to get...
Google Chromebook: Computer, Phone, or Toy?
Little computer. Small, but in no way "little" chip running it. Look! Up in the sky! It's a Bird! It's a Plane! It's . . . Google wants you to think the Samsung Exynos 5-powered Google Chromebook is "Ready When You Are". The question is: ready for what? A couple of...
Apple Finally Does Customer Service Right! Sort Of.
I have a very simple message today. This post has no shiny picture to lure people, and isn't being nearly so aggressively Search Engine Optimized as much of what I write. It's just . . . a story. Customer Service is hard. OK, maybe not. Customer Service can be made...
“You Can’t Push Right Now Because The Doctor Isn’t Here”
Sometimes, pushing is the wrong strategy. Of course, if you believe that "the squeaky wheel gets the grease", you push. You push all the time. You explore. As I've heard pointed out in various ways by many people, "little boys just can't resist sticking their fingers...
Business Change Highlights
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