PUTTING THE BUSINESS IN BUSINESS
with The Answer Guy
THE ‘BUSINESS’ PART OF BUSINESS
Flexing Old Muscles (and when you shouldn’t bother)
I rarely find myself flexing old muscles any longer. Yeah, that's a reference to my old-and-out-of-shape reality, but more it's about looking at an older part of the business me and wondering where he went. Or whether it matters. https://youtu.be/aFnwzORD4Do When I...
Millennials Cannot Negotiate. Why Is That?
Given our focus on business change, my recent fascination with millennials should come as no surprise. Millennials are the future. Millennials are business change, because one day millennials are going to be older and running everything. But Millennials don't know how...
Uber’s Travis Kalanick is no CEO. Are You?
Travis Kalanick is no CEO. The thought hadn't occurred to me until I stumbled across this piece at Wired. I found myself thinking back to Mark Zuckerberg's earlier days trying to run Facebook. It wasn't pretty. But then Zuck brought in adult supervision and things...
Matt Mullenweg is a Fool — But Even Fools Do Smart Things
Matt Mullenweg is a Fool. Hopefully, that WordPress-emblazoned jester's hat on Mr. Mullenweg's head softens the "Matt Mullenweg is a fool" blow. Taking that a bit further I'll point out that the Internet's oldest and most respected stock tips website uses a similar...
Business Change Highlights
Airline Customer Service Fuzzy Logic
Customer Service is one of those things that lies right in between incredibly easy and near-impossible. Often, Airline Customer Service in particular seems like a complete oxymoron. But in a world of a gazillion transactions and ever-decreasing personalization, maybe...
The 101 Best Email Subject Lines (!!!)
The 101 Best Email Subject Lines of 2015 are here. Unless they're really the 101 best email subject lines of 2014 or the best email subject lines of all time. Or, of course, unless they're crap. Having fun yet? The folks at Digital Marketer helpfully dropped this...
Nadeau Furniture (and Customer Service)
Yesterday I broke a ceramic candlestick. You've probably never seen that sentence before, certainly not on a page at a website about business process and customer service. And I'm hoping you'll never see it again, because I suspect that the next time I do it I won't...
The Guardian (Design is Dead)
A couple of months ago, we told you that design is dead. This isn't strictly true, of course, but in large part the proliferation of Internet content and the ways it's produced has homogenized content to the point that the idea of design being dead has some...
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