PUTTING THE BUSINESS IN BUSINESS
with The Answer Guy
THE ‘BUSINESS’ PART OF BUSINESS
Once More: Is Search Engine Optimization Bad, or Obsolete?
The other day, someone I've known since we were about ten years old and who's a successful banking executive asked me this question: "What's SEO?" Anyone who knows me—and I include my readers and listeners in that illustrious group— knows that given the chance I'll...
The Difference Between People and Computers
As computers get better smarter, do people get worse dumber? Anyone who's considered what happens when computers achieve singularity—the moment when real artificial intelligence happens—has included that question in their thoughts. Today, two things happened that...
The Problem and Benefit of Facebook’s Secret Data Study
A couple of years ago, I suggested that Google+ was merging with Facebook. My tongue-in-cheek point was metaphorical vis a vis a merger that won't ever happen, but also steeped in reality. Privacy is over. Period. I've written about the evolution and ludicrousness...
Great Customer Service at Sean MacPherson’s Ludlow Hotel NYC
Every now and again I get to tell a great story about great customer service. And while it may seem that I get some kind of kicks from the many bad customer service stories I tell here—or our establishment of The Answer Guy's Customer Service Wall of Shame to...
Business Change Highlights
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