by Jeff Yablon | Aug 30, 2011 | Business Process
There’s an old saying: He Who Forgets The Past Is Doomed To Repeat It. In examining business change, we look at what’s been happening around us, and move from there. We got to do that yesterday in our piece about Bad Customer Service at Honda Financial,...
by Jeff Yablon | Aug 29, 2011 | Business Process, Customer Service, Search Engine Optimization SEO
It’s been a few months since we inducted a new member to The Answer Guy’s Customer Service Wall of Shame. Honda Financial, I sure hope you’re listening. Recently, a friend’s mother, one year into an automotive lease with Honda Financial, needed...
by Jeff Yablon | Aug 26, 2011 | Business Process, Marketing
When Steve Jobs announced his resignation as CEO at Apple two night ago, the business press all but stopped talking about anything else. And Steve Jobs has had so great an impact on the way what I’ll sum up simply as “computing devices” work that...
by Jeff Yablon | Aug 24, 2011 | Business Process
When they killed the TouchPad, Hewlett Packard proved Apple’s iPad to be just a toy. Now a new study suggests that the iPhone is very much the same thing. In the world of SmartPhones, Android devices are tools, while iPhones are toys. I’m actually a little...
by Jeff Yablon | Aug 23, 2011 | Business Process
Since the day the iPad was announced, I’ve told you that there was nothing special about it. Oh sure, it looks great, but I’ll say now as I said then: the iPad isn’t really anything more than a huge iPod Touch. Don’t get me wrong: I may hate...
by Jeff Yablon | Aug 22, 2011 | Business Process, Customer Service, Media
Comedy comes from pain. Art, too. Sure, some people are so creative that amazing stuff just pours out of them, but just as creativity springs from need, pain is the largest precursor to artistic expression. So what alternate reality creates Service Level Agreements? I...
