by Jeff Yablon | Dec 29, 2015 | Business Process
Marissa Mayer has your money. And maybe you should care. This piece is not a Marissa Mayer hatchet job. Ms. Mayer is as qualified to run Yahoo! as anyone—mostly because as time goes on it becomes more and more obvious that no-one is going to be saving Yahoo! from...
by Jeff Yablon | Dec 17, 2015 | Business Change Highlights, Business Process, Customer Service
Yesterday I broke a ceramic candlestick. You’ve probably never seen that sentence before, certainly not on a page at a website about business process and customer service. And I’m hoping you’ll never see it again, because I suspect that the next...
by Jeff Yablon | Dec 3, 2015 | Business Process, Marketing
Earlier this week, I told you about changes coming to the website world, via WordPress Calypso. They’re big changes; game-changers, really, changing both your reality and WordPress Reality. This is not a subject of mere passing interest, of course. We’re...
by Jeff Yablon | Nov 30, 2015 | Business Process
Every now and again, something underscores just how important it is to keep up with business change. The folks at SWATCH are releasing a dumbwatch (dumb watch?) with one important (not important?) feature that bridges the business change/business process chasm in a...
by Jeff Yablon | Oct 23, 2015 | Business Change Highlights, Business Process, Content
Over forty years ago the Corleone family make a few offers that couldn’t be refused. This week, Youtube proved who’s the Godfather of the Internet. YouTube Red And The Offer You Can’t Refuse Youtube Red is coming next week, and it’s a big...
by Jeff Yablon | Oct 2, 2015 | Business Process
Over the years, I’ve written quite a few times about privacy. And the theme has been, pretty consistently, that privacy is dead; privacy is an illusion. Today, I came across an article that reminded me how true this is, and for how long it’s been so, and...
