by Jeff Yablon | Sep 29, 2015 | Business Process, Content
It’s a good bet that at some point during any visit here you’ll notice that handsome devil, Will, The WordPress Helper. Will is was the mascot of The WordPress Helpers, formerly one of the sites in the PC-VIP family. Our web sites get about a thousand...
by Jeff Yablon | Sep 16, 2015 | Business Process, Content, Media
Life, as we all know, imitates Art. Unless it’s the other way around. The media business has long been a great example of nobody being quite sure what activity drives which, and recently a long piece in The New York Times Sunday Magazine waxed...
by Jeff Yablon | Aug 26, 2015 | Business Process, Customer Service
Business is hard. Besides getting people’s attention to begin with, gaining customers is the hardest part. So once you have customers, there’s very little doubt that holding onto them is the most important thing you can be doing to ensure your...
by Jeff Yablon | Aug 19, 2015 | Business Change Highlights, Business Process, Design
By nature, the shape of business change is in flux. Yesterday, Google gave that statement a literal meaning. Seems like the shape of business change is now round. This isn’t as trivial as it might seem. Whether we’re talking about coopetition or the...
by Jeff Yablon | Aug 17, 2015 | Business Change Highlights, Business Process
Five years ago, President Barack Obama proved himself the ninja master of business negotiation, getting British Petroleum to commit twenty billion dollars to a clean-up fund for their disastrous oil spill in 2010. This despite BP’s statutory liability being...
by Jeff Yablon | Aug 13, 2015 | Business Process, Customer Service
See that giant rock, floating all alone with several smaller, disinterested rocks nearby? Welcome to Google Alphabet Customer Service. Answer Guy Central recently moved from the 24/7 insanity of Manhattan to the relative calm of Brooklyn. It’s working out...
