by Jeff Yablon | May 5, 2015 | Business Process, Customer Service
You’d think it would be easier. Living as I do in Manhattan, there are more options for food delivery than you really need, and the range and volume jumps seemingly every day. It’s become amazing lately; Postmates lets you have pretty much anything...
by Jeff Yablon | Mar 8, 2015 | Business Process
Porn and social networking seem to be the two biggest drivers of both traffic and commerce on the Internet. So let’s talk about where they intersect. That’s right, it’s time we discuss Ello Porn. The two most prominent articles we’ve run here...
by Jeff Yablon | Feb 23, 2015 | Business Process, Marketing
When Google Wallet launched, I wrote a piece suggesting that it was a solution in search of a problem—or at least, the wrong solution to the wrong problem. When Facebook and Google started looking like pretty much the same thing, I suggested that the two monsters of...
by Jeff Yablon | Feb 7, 2015 | Business Process
It’s one of those idioms that, depending on where you use it, may not mean anything. “Having It Both Ways” is a simple idea, though; it means wanting all things. Taking a position but also wanting one that is at odds with it. In a world where you...
by Jeff Yablon | Jan 26, 2015 | Business Process, Content
Have you ever been involved in a conversation and suddenly realized that it wasn’t a conversation at all? You know; there’s this a-ha moment when you realize that whomever you’re speaking “with” is actually speaking at you? I’ve...
by Jeff Yablon | Dec 15, 2014 | Business Process, Marketing
I’ve got something to say. Some of you will disagree with me vehemently; some, exactly the opposite. Almost no-one will be “on the fence”. The idea of “best practices” is a load of hooey. I’ve said similar things about other...
