by Jeff Yablon | Sep 14, 2012 | Business Process, Customer Service
Early this week, the folks at GoDaddy managed to break literally millions of web sites, simply by screwing up the DNS tables they maintain—or by being hacked. There are conflicting accounts of what happened at “NoDaddy”.This got me thinking. One of the...
by Jeff Yablon | Sep 12, 2012 | Business Process, Customer Service
What do you do when all of a sudden, your web site disappears? After you stop hyperventilating, you pick up the phone and start screaming at everyone you know who had anything to do with it. The designer. The code team. The company that “hosts” your site....
by Jeff Yablon | Aug 30, 2012 | Business Process, Customer Service
It’s a small business change that can control your success selling to small businesses. For that matter, it can effect your success with large businesses, too. Target, or Partner? I was speaking with a client yesterday. One of the things we handle for him is...
by Jeff Yablon | Aug 24, 2012 | Business Process, Customer Service, Search Engine Optimization SEO
Ah, Hubspot. Are you really that determined to destroy the already-questionable value of your CMS, long tail marketing and search engine optimization offering? Does the phrase “Hubspot Changes Prices” mean that little in your marketing equation? I’m...
by Jeff Yablon | Jul 3, 2012 | Business Process, Customer Service, Marketing, Media
Yesterday, I told you about great customer service—and really bad customer service, too, from my recent trip to London. Today, we’re back in The States, and the customer service protagonist du jour is one Louis CK. Yes, that Louis CK. The foul-mouthed and funny...
by Jeff Yablon | Jul 2, 2012 | Customer Service
I have a way of speaking that, if you don’t know me, sounds like I’m approaching life from a negative direction. Nothing could be further from the truth; I’m better at seeing silver linings than most people, and way better at playing devil’s...
